We are seeking individuals with a background in Administration or Reception to work Part Time (3 days per week) within the Occupational Rehabilitation sector, based 100% in our Melbourne Office.

In this role, you will be the first point of contact for clients, customers and visitors, delivering exceptional customer service while managing a broad range of administrative and office coordination responsibilities.

Some of your day to day includes:

- Managing high-volume telephone, email and general enquiries with professionalism and efficiency.
- Maintaining accurate client records and case documentation within internal systems.
- Coordinating reception, visitor management and office administration functions.
- Handling incoming and outgoing mail, couriers and confidential documentation.
- Providing administrative and operational support to management and professional staff.
- Ensuring compliance with quality, safety and regulatory requirements.
- Contributing to continuous improvement initiatives and maintaining a positive team culture

Qualifications

We are looking for someone who is organised, proactive and adaptable with excellent communication skills and a strong commitment to customer service. You are comfortable managing competing priorities, maintaining confidentiality and working collaboratively within a quick-paced environment.

You will also have:

- Robust administration and business support experience, with the ability to manage competing priorities efficiently.
- Excellent customer service, communication and stakeholder engagement skills.
- Highly organised, detail-oriented and able to maintain confidentiality and professionalism.
- Proactive and adaptable,



with strong problem-solving skills and a willingness to learn.
- Working knowledge of the Microsoft Office suite

Additional Information

Every day, we seek better together, for our clients, our customers, our community and each other.

Here at IPAR, we have three simple but powerful values that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here, and what is important to them.

Great People - To be an IPARian means being caring, collaborative and inclusive. We’re accountable, approachable and authentic, lifting ourselves and others to be the best we can be each and every day.

Big Hearts - We’re here to make a positive difference for our clients, our customers, our team and our community. We believe in making meaningful connections as we support people in their time of need.

Bold Ideas - Is there a better way? Let’s find it. We show curiosity and courage in the face of challenge or change and draw on experts, insights and evidence to continually deliver the highest quality solutions.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

#J-18808-Ljbffr

📌 Business Support Officer (Melbourne)
🏢 Ipar
📍 Melbourne