Daraco I.T. Services is a leading Australian IT Managed Services provider dedicated to leveraging cutting-edge technology to enhance organizational efficiency, capacity, functionality, and security.

As a comprehensive ICT provider, we specialize in delivering a full range of managed and secure IT and telecommunication services across Australia and New Zealand, making Daraco the ideal choice for any company's IT needs.

We are currently in an exciting phase of growth and expansion, offering numerous career opportunities for our staff. Our collaborative culture ensures that we work together to achieve the best outcomes for our clients.

At Daraco, we value community involvement and support multiple charities. Our employees are part of the Daraco family, and we celebrate staff birthdays, hold regular team lunches, and organize team-building events throughout the year.

We are committed to the professional development of our staff, providing performance reviews, setting development goals, and assisting with obtaining relevant industry certifications.

About the Company

Daraco I.T. Services is a leading Australian IT Managed Services provider dedicated to leveraging cutting-edge technology to enhance organizational efficiency, capacity, functionality, and security.

As a comprehensive ICT provider, we specialize in delivering a full range of managed and secure IT and telecommunication services across Australia and New Zealand, making Daraco the ideal choice for any company's IT needs.

We are currently in an exciting phase of growth and expansion, offering numerous career opportunities for our staff. Our team-oriented culture ensures that we work together to achieve the best outcomes for our clients.

At Daraco, we value community involvement and support multiple charities.



Our employees are part of the Daraco family, and we celebrate staff birthdays, hold regular team lunches, and organize team-building events throughout the year.

We are committed to the professional development of our staff, providing performance reviews, setting development goals, and assisting with obtaining relevant industry certifications.

About the role

You will be responsible for providing support to a number of managed services customers, as well as other assigned service desk related tasks and working with specialist Senior Engineers.

- Management of assigned IT Service Desk tickets, prioritising and sharing tickets with other IT employees when necessary
- Help the team with ensuring the security of the network and the uptime of servers and systems
- Provide remote support of servers, desktops, applications, and cloud services in Microsoft-based environments
- Work with Intune and M365 cloud technologies – SharePoint, OneDrive, and Teams
- Attend scheduled onsite bookings with clients to execute preventative maintenance on end-user devices and IT infrastructure
- Assist with configuring, troubleshooting and remediation of issues with firewalls, network switches, virtual infrastructure as well as ensuring monitoring is in place
- Assess the impact of technical changes and manage implementation if appropriate
- Support, configure or deploy end-user devices/operating systems/applications




- Incident Management – Participate with incident management working with the team to resolve incidents within SLAs and effective communication is provided

Skills & experience

- Minimum of two (2) years relevant experience either in a similar role working with a managed services provider or in a Microsoft Windows-based environment
- Expert knowledge of Microsoft desktop applications – current Microsoft Windows and Office versions, including current MS certification
- Experiencesupporting Mac devices, including mobile devices
- Understanding of M365 solutions and migration and support experience
- Microsoft Modern Work - experience with Teams, SharePoint, OneDrive, and Intune
- Teams Voice including Teams room and resourcing is desirable
- Experience in Azure administration is highly desirable
- Basic understanding of networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and firewall technologies
- CISCO/Juniper/Aruba/Fortigate networking hardware is highly desirable
- Working knowledge of virtualised server environments, including Hyper-V, Azure
- Relevant industry university/tertiary qualification or equivalent in data networking /IT/ computer studies is desirable
- Experience with ConnectWise or similar ticketing system
- Excellent technical diagnostics and resolution skills

Benefits & culture

An amazing place to work with a great team culture and huge customer environment opportunities

- High exposure to the latest and a wide range of enterprise-grade technologies
- Aculture of continuous learning and development
- Working within a supportive team - collaborative, friendly and energetic
- Located in Castle Hill with offices also in the CBD and around Australia and New Zealand

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📌 Level 2 - Managed Services Engineer (The Hills Shire)
🏢 Daraco IT Services
📍 The Hills Shire