Customer Service Administrator - MULTIPLE POSITIONS AVAILABLE

SPS Property Services is seeking a highly organised office administrator /CSR to join our team.

Are you the type of person who loves a fast paced working setting?

Are you the type of person who is empathetic and loves making a real difference in their role helping and assisting clients?

Are you a person who is looking for a rewarding position and stable long term employment with room to grow?

If so, this position is for you!

SPS Property Services are one of the fastest growing home maintenance business' in Sydney specialisingin Plumbing and Roofing. We are a one stop shop for all trades under one roof and have been operating for 15+ years.The successful applicantwill betaking calls and bookings and working closely with the our scheduling manager to help book, win leads and undertake tasks which will increase our clienteles' customer experience.

You will be the first point of contact for the company meaning the person we are looking for must be well spoken and have the right phone manner. You will be reporting weekly to a manager and be part of weekly team meetings

Applicants Duties and responsibilities

Inbound calls

Job follow ups

Quote follow ups

Assisting our dispatcher with scheduling and phone clients

Be able to work towards achieving clear weekly goals and KPIs





Be able to think for themselves and take clear initiative in their day to day tasks. Full autonomy will be given to make this position your own

Ensuring a high level of customer satisfaction with job completion phone calls to our existing clients

Job completion checks

Exceptional communication/ telephone manner with ability to multitask

Outstanding customer service skills. Knowing how to overcome and solve objections over the phone is highly regarded

Extensive on the job training will be provided to the successful candidate along with manuals in relation to how our company runs to ensure asmooth transition into the new role.

PERKS AND BENEFITS OF THE JOB

Amazing work culture where you will be constantly supported to ensure you hit the ground running and are supported throughout your work life journey at SPS.

Ample parking and lots of public transport is located nearby

Room to grow within the company and move up the ranks into an office manager or office team leader.

ASAP start (Work hours will be 9.15am- 545pm Monday to Friday)

Birthday paid off

What We Offer:

Competitive salary package 65K- 72.5K+ Super + Annual increases per year if KPI's are being met

Opportunities for growth within the company to an office manager in the future

A supportive and dynamic team environment

Extensive on the job training provided

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📌 Customer Service Administrator - MULTIPLE POSITIONS AVAILABLE (Rocky River)
🏢 SPS Property Services Group
📍 Rocky River