Haydenshapes is seeking a positive, organised and hands-on Warehouse Fulfilment & Customer Service Assistant to support our day-to-day operations from our Mona Vale head office.
This is a practical role combining warehouse fulfilment, dispatch, stock support and customer service. You will help ensure customer orders are processed accurately, freight and pickups run smoothly, and customers receive a helpful and professional experience across the showroom and online channels.
The role requires strong attention to detail, reliability and the ability to move confidently between warehouse, operational and customer-facing tasks.
Duties & Responsibilities
Warehouse Coordination and Order Fulfillment
Inventory & Operations
Assist with stocktakes and inventory checks.
Support incoming and outgoing stock movements.
Work closely with the sales and operations teams.
Help keep daily workflows running efficiently.
Provide support across the business when required
Customer Service and Sales
Assist customers visiting the Mona Vale showroom.
Support enquiries across phone, email and live chat.
Help with order, delivery and warranty enquiries.
Provide friendly, clear and professional customer support.
Maintain a positive Haydenshapes brand experience.
Candidate Profile
- Positive, reliable and proactive.
- Highly organised with strong attention to detail.
- Comfortable working in a hands-on warehouse workplace.
- Friendly and confident communicating with customers.
- Comfortable using computers and learning new systems.
- Able to manage multiple tasks throughout the day.
- Previous warehouse, retail or customer service experience is preferred but not essential.
- Shopify or e-commerce experience is advantageous.
- An interest in surfing and surfboards is highly regarded.
This is a part time role requiring someone 3 days per week and would suit someone with an interest in surfing.