Department of Employment and Workplace Relations (DEWR) – Sydney NSW

Reporting to the Assistant Director, the APS6 Wellbeing Officer is responsible for playing a vital role in promoting psychological safety and supporting staff wellbeing. This position is part of our commitment to Work Health and Safety (WHS) and reducing the risk of psychosocial harm in the workplace. You’ll support early intervention, contribute to practical wellbeing initiatives, deliver awareness activities, and provide advice that helps leaders respond effectively to emerging wellbeing challenges.

The Contact Centre is committed to the wellbeing of all of its workforce in line with safe work Australia’s code of practice for managing psychosocial hazards at work. You will provide timely, empathetic, and practical support to staff experiencing elevated stress, anxiety, or wellbeing concerns. Working closely with branch leaders, managers, and key stakeholders, you’ll help identify wellbeing risks, promote awareness of psychosocial safety, and contribute to initiatives that support a positive and resilient work environment.

The key duties of the position include:

Responsibilities of the APS6 Wellbeing Officer include:

- Partner with operational leadership to identify wellbeing risks, emerging issues, and opportunities to strengthen workforce resilience and engagement.
- Develop, implement, and evaluate wellbeing initiatives, programs, and strategies that support a positive, safe, and inclusive workplace culture and mitigate psychosocial risk.
- Conduct wellbeing, risk, vulnerability, and psychosocial safety risk assessments, and develop appropriate staff‑centred support and intervention strategies.
- Promote awareness and understanding of psychosocial safety, mental health, and wellbeing across teams and work areas.
- Provide professional advice, guidance, mentoring, and wellbeing expertise to leaders and staff on health, wellbeing, and psychosocial risk management matters.
- Build and maintain effective working relationships with internal and external stakeholders, including service providers and support agencies.
- Maintain accurate case notes, records, reports,



and documentation in accordance with legislative, privacy, and organisational requirements.
- Identify, elevate, and support the resolution of complex wellbeing, workplace, and organisational issues that may impact staff welfare, service delivery, or operational performance.
- Contribute to the development and implementation of wellbeing policies, procedures, frameworks, and organisational change initiatives.
- Participate in quality assurance, research, continuous improvement, and evaluation activities to enhance wellbeing services and outcomes.
- Ensure all activities are delivered in accordance with work health and safety legislation, organisational policies, ethical standards, and trauma‑informed, culturally safe practices.
- Exercise sound professional judgement and delegated authority when managing complex wellbeing matters and providing advice to leaders.
- Lead discussions, influence workplace practices, and promote evidence‑based approaches to employee wellbeing, psychosocial safety, and organisational culture.
- Support organisational wellbeing objectives by implementing preventative programmes, fostering resilience, psychological safety, employee engagement, and positive workplace behaviours.
- Support quality improvement and research activities to enhance service delivery.
- Drive and embed a data‑driven culture that supports the departments strategic direction and enhances service delivery, customer and staff experience and outcomes.
- Uphold APS Values and the APS Code of Conduct while supporting staff, contributing to organisational priorities and workforce capability development.

Eligibility

Please note, under section 22(8) of the Public Service Act 1999,



employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.

This is a designated security assessed position. The successful candidate will have the ability to obtain and maintain a Baseline security clearance.

This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non‑ongoing vacancies for similar roles in the Department over the next 18 months.

Notes

Qualifications and Education

The successful applicant will possess formal qualifications relevant to the role, such as:

- A tertiary degree in Psychology, Counselling, Social Work, or a related field.
- Registration or eligibility for registration with relevant professional bodies (e.g. AHPRA, ACA, AASW).

Getting to know the Department of Employment and Workplace Relations (DEWR)

We are the department that helps job seeking Australians find protected, secure, and well‑paid work while we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or retraining to take advantage of emerging employment opportunities.Secure jobs are vital—driving future economic growth and providing people with the certainty. We focus on connecting Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment.Our work directly contributes to shaping the employment landscape. It is our unique purpose to help people realise their potential and we want you to be part of it.Underpinning our important work is our focus on culture. We recognise that how we do things is equally important as what we achieve. Our workplace is one where different perspective are encouraged, people feel a sense of belonging and draw on the expertise of their peers. Our people demonstrate the APS Values, which includes being open, thoughtful, curious and candid. We also value employee wellbeing and developing leadership through investment in capability.

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📌 Wellbeing Officer (New South Wales)
🏢 Department of Employment and Workplace Relations (DEWR)
📍 New South Wales