Are you a highly capable IT Operations Support Specialist who loves keeping backend operations secure just as much as you love solving day-to-day tech problems for your team?This is the job for you!

We are seeking a highly capable IT Operations Specialist to take ownership of a fully cloud-based environment. You will be the technical backbone of a successful SME organization that is highly digitalized and investing heavily in modernization, AI, and data initiatives. This is a hands-on, ego-free environment. You won’t be managing staff; instead, you will be the standalone operational expert, walking the floor, optimizing systems, and holding external MSPs accountable to their SLAs.

What you’ll be doing:

- Administering and optimizing a complete Microsoft 365 and Azure operational environment (including Entra, SSO, and endpoint management).
- Serving as the primary operational escalation point for Tier 1 external MSPs and cybersecurity partners, ensuring network, firewall, and infrastructure SLAs are met.
- Providing highly visible, friendly L1/L2 ad-hoc technical support to internal users (passwords, device setups, troubleshooting).
- Managing backups and disaster recovery protocols.
- Supporting backend integration and access for enterprise LMS, CRM, and CMS platforms.





What you’ll bring to the team:

- Demonstrated technical depth and breadth across systems, servers, networks, and cloud infrastructure, specifically within a comprehensive Microsoft 365 and Azure environment.
- Proven experience as an IT Operations Specialist, IT Generalist, or Standalone Systems Administrator where you have successfully owned the entire IT landscape.
- A strong “service desk” mentality—you genuinely enjoy helping people and have no ego about doing basic tech support alongside complex operational work.
- Commercial maturity and experience managing third-party IT vendors, ensuring SLAs across network and infrastructure are met.
- Robust problem-solving skills with a proactive approach to optimizing underutilized software and supporting modernization projects.

What else is offered:

- $135,000 Base Salary + Superannuation.
- Hybrid flexibility (2 days WFH) upon completion of the probation period.
- The opportunity to work on modernization projects alongside a progressive leadership team.
- Convenient Brisbane City Fringe location with parking options.

Must have Australian PR or Citizenship and be located in Brisbane.

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📌 IT Operations Specialist (Brisbane)
🏢 Real Time Australia
📍 Brisbane