At Berry Getaways, we're passionate about showcasing the very best of Berry and the beautiful South Coast of NSW through exceptional holiday accommodation and genuine local hospitality.
We manage a growing portfolio of premium short-term holiday homes, delivering memorable experiences for both guests and property owners. Our team thrives in a fast-paced, guest-focused environment where no two days are the same.
As we continue to grow, we're looking for a friendly, organised, and professional Reception / Guest Service Agent to join our team. If you enjoy helping people, take pride in delivering outstanding customer service, and want to be part of a supportive and dynamic team in one of NSW's most sought-after destinations, we'd love to hear from you.
About the Role
This is a front-line hospitality role where you’ll be the first point of contact for guests and property owners. From managing bookings and guest enquiries to coordinating arrivals and departures, you’ll play a key role in ensuring smooth daily operations and outstanding customer service.
You’ll work closely with our Front Office and Operations teams in a supportive and energetic workplace.
Key Responsibilities
- Provide professional and friendly service to guests and property owners
- Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms
- Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.
- Process reservations and maintain accurate booking information
- Assist with guest arrivals and departures,
including check-ins and check-outs
- Be available and assist with after-hours calls.
- Handle routine guest issues and elevate more complex matters when required
- Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready
- Maintain accurate records and complete administrative tasks
- Support day-to-day front office operations
- Ensure company service standards and procedures are consistently followed
What We’re Looking For
Required
- Previous customer service, reception, and hospitality experience
- Strong communication and interpersonal skills
- Ability to remain calm and professional in a fast-paced environment
- High attention to detail and organisational skills
- Confident using computer systems and learning new technology
- Flexible approach to working weekends, public holidays, and rotating rosters as required
Preferred
- Experience in hotels, short-term rentals, or accommodation environments
- Familiarity with property management systems such as Resly
- Experience handling guest enquiries and online booking platforms
What Success Looks Like
- Positive guest reviews and feedback
- Accurate bookings and smooth guest arrivals/departures=??;
- Fast and professional communication with guests and owners
- Strong teamwork and operational support across departments
Why Join Berry Getaways?
- Be part of a growing and fast-paced hospitality business
- Work in a supportive and team-focused environment
- Opportunities for career growth and development