Kambu Aboriginal and Torres Strait Islander Corporation for Health - Laidley QLD

Kambu Aboriginal and Torres Strait Islander Corporation for Health has been serving the Ipswich and West Moreton region since 1973.

With over 100 dedicated team members, we deliver primary health care, specialist and allied health services, early childhood education, and family support programs across our clinics and community centres.

Everything we do is grounded in culture, connection, and community. When you join Kambu Health, you become part of an organisation that genuinely cares about its people, its purpose, and the long-term impact it makes.

About the Role

Kambu Health is seeking a friendly, organised and customer-focused Medical Receptionist to join our healthcare team on a fixed-term basis. As the first point of contact for patients and visitors, you will play an important role in creating a welcoming clinic experience while supporting appointment management, patient records, Medicare billing, general enquiries and day-to-day administrative functions.

Full time 38 hours per week, rostered across clinic hours of Monday-Friday: 7:00am - 7:00pm and Saturday: 8:00am - 4:00pm

In this role, you will help ensure the smooth flow of patients through the clinic by providing professional reception services, accurate administration, and responsive support to clients and the multidisciplinary health team.

Key Responsibilities

- Provide a skilled, welcoming and culturally safe reception service for patients, families, visitors and stakeholders
- Manage incoming calls, enquiries, appointment bookings, patient registrations, recalls, reminders and follow-up scheduling
- Maintain accurate patient records, Medicare and billing information, electronic documentation and data entry in line with privacy requirements




- Support Medicare claiming, eligibility checks, Medicare and PIP registrations, and accurate billing processes
- Provide general administrative support, including scanning, filing, document management, reporting and liaison with internal and external stakeholders
- Work collaboratively with clinical and administrative teams to support efficient patient flow and high-quality client-centred care

What You'll Bring

- Previous reception, administration or customer service experience, preferably within a medical, community health or healthcare setting
- Strong communication and interpersonal skills, with the ability to manage sensitive enquiries professionally and confidentially
- High attention to detail and the ability to manage competing priorities in a busy clinic environment
- Strong computer skills, including Microsoft Office, email systems and electronic patient or client record systems
- A commitment to culturally safe, respectful and client-centred practice when working with Aboriginal and Torres Strait Islander peoples and communities
- A valid Blue Card / Working with Children Check or willingness to obtain (mandatory)
- A current National Police Check or willingness to obtain (mandatory)

What We Offer

- Access up to $15,900 per annum in salary packaging benefits
- Additional Meal and Accommodation Card options (FBT exempt)
- QLeave benefits and the ability to accrue long service leave*
- Professional development support and investment in people
- Employee Assistance Programme (EAP) for wellbeing support
- Access to a Kambu Health vehicle for approved travel
- Free confidential doctor appointments

Our Commitment

Kambu Health is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from diverse backgrounds.

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📌 Medical Receptionist (Lockyer)
🏢 Kambu Aboriginal and Torres Strait Islander Corporation for Health
📍 Lockyer