Pay Rate: $37.50 per hour + Super

Contract Term: 7 August 2026 - 6 February 2027 (6-month contracts)

Location: Level 5, 11 Argyle Street, Newcastle, NSW, 2300

Ready to take the next step in your customer service career? We are currently seeking motivated and tech-savvy Contact Centre Operators to join our Newcastle team.

With comprehensive, paid classroom training provided, this is a fantastic opportunity to bring your retail, admin, or call centre experience into a dynamic office setting supporting essential community services.

We have 9 openings across two distinct business streams. You will be considered for the stream that best aligns with your availability and preferences.

Contact Centre Operators | Newcastle CBD | Government

- Pay Rate: $37.50 per hour + Super

- Contract Term: 7 August 2026 - 6 February 2027 (6-month contracts)

- Hours: Full-time, 35 hours per week (7 hours per day)

- Location: Level 5, 11 Argyle Street, Newcastle, NSW, 2300

Choose Your Stream

Stream 1: Monday - Sunday

- The Role: Assist customers Queries

- The Roster: 6:00 AM - 10:00 PM rotating roster, Monday to Sunday (including public holidays). You will work a set shift for 2 weeks before rotating to a new shift time (e.g., early, mid, or late).

- Work Arrangement: Onsite to start. Future hybrid options (minimum 1 day per week onsite) may be assessed based on performance, business needs, and strict home internet requirements.

- Interview Process: 30-minute virtual interview via Microsoft Teams.

Stream 2: Monday - Friday

- The Role: Assist customers Queries

- The Roster:



7:00 AM - 7:00 PM rotating roster, Monday to Friday only (enjoy your weekends and public holidays off!). Shifts rotate every 2 weeks (e.g., early, mid, or late).

- Work Arrangement: 100% onsite role at our modern Newcastle Contact Centre.

- Interview Process: 60 to 90-minute in-person Assessment Centre at our Newcastle office.

What You Bring to the Team

- Experience: 2-3 years of face-to-face or phone-based customer experience (Call Centre, Admin, or Retail backgrounds are highly regarded).

- Office Ready: Previous experience working in an office environment. Prior government experience is a plus, though not mandatory.

- Communication Skills: Excellent written and verbal communication with strong email etiquette.

- Tech Savvy: Intermediate computer skills (proficient with MS Office, Outlook, and Teams). You must be comfortable adapting to new, specialized software quickly.

- Compliance: Ability to pass a High-Risk Police Check and provide two positive professional references.

Comprehensive Paid Training Provided

To set you up for absolute success, you will participate in a mandatory, full-time (35 hours per week) classroom training program for your first two weeks, followed by a supported "nesting" period alongside Subject Matter Experts. 100% attendance during the training period is required.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Call Centre Operator (New South Wales)
🏢 Randstad
📍 New South Wales