We are currently seeking Customer Support and Administration Officers to join a leading waste management company across various corporate and industrial sites in and around the Brisbane region. There are multiple positions available.
Current job locations:
- Northgate
- Pinkenba
- Narangba
- Lytton
What’s on offer:
- Temp to perm arrangements, potential to convert to the client’s books after 3-6 months
- Monday-Friday hours, generally strictly 8 hours shifts, however 730am starts to 5pm finishes dependant on the work site
- Pay rate: ORD $37.50 per hour
- Start dates: ASAP for the successful candidates post interview
- Great prospect to engage with and work for a Tier 1 company in the waste management industry
Key responsibilities:
- Answering and directing incoming phone calls
- Using internal customer and operations systems to process email requests (Salesforce)
- Dealing with complaints regarding services and providing solutions
- Monitoring & responding to emails in shared mailboxes
- Booking ad-hoc, urgent or scheduled services within customer contracted timeframes
- Dispute resolution
- Updating services with new information (PO’s, access requirements etc)
- Financial administration including billing and reconciliation activities
- Data entry
Skills and experience:
- Demonstrated customer service, contact centre or call centre experience and work history
- Experience with Office 365 suite (Word, Excel, Outlook)
- Previous use of a CRM, Salesforce desirable but not essential
- Customer focused, patient and resilient attitude
- Strong work ethic and positive attitude
- Commitment to safety and following safe work practices
- Ability to work autonomously and as part of a team
- High attention to detail
About Engage
We specialise in recruitment and labour solutions for Australia’s industrial, manufacturing, construction and environmental sectors. Trusted by some of the country’s top companies, Engage is committed to delivering reliable, skilled and safety-conscious workers.
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📌 Customer Support & Administration Officers (Brisbane)
🏢 Engage Us
📍 Brisbane
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