Assistance Dogs Australia – Orchard Hills NSW

AssistanceDogs Australia has a clear purpose – To empower connection,inclusionand independence for people with a disability.

ADA breeds, trains and places assistance dogs with Australians in unique situations. We currently specialise in support for people with a disability, autism or post-traumatic stress disorder; as well as providing a range of services to these individuals and their families. Our assistance dogs can potentially provide increased independence, self-esteem, improved health and relationships to individuals and families.

We are seeking a talented and experienced Volunteer Program Coordinator to join our Operations Team. This rewarding full-time opportunity will allow you to play a vital role in sharing our story and supporting the volunteers, puppies, and dogs on their journey to becoming life-changing Assistance Dogs.

This position is based at our National Training Centre in Orchard Hills and will require travel to other ADA sites, including our National Training School in Waterfall.

About You & Your Experience

Reporting to the Volunteer Program Manager, the Volunteer Program Coordinator will play a key role in coordinating volunteer recruitment, onboarding, communications, and community engagement activities.

You will ensure volunteers feel welcomed, supported, and valued from their first enquiry through to becoming confident and committed members of the ADA family. You’ll help create meaningful volunteer experiences while supporting the people who play such an key role in our mission.

This is a dynamic, people-focused role where no two days are the same. It’s ideal for someone who thrives in a fast-paced, purpose-driven environment and is passionate about building meaningful relationships within the community.

How You’ll Help Bring Our Story to Life





Coordinate national volunteer recruitment and onboarding processes, creating a welcoming and supportive experience for volunteers from their very first interaction.

Maintain accurate volunteer records, documentation, and compliance requirements to support a safe and effective volunteer program.

Act as the first point of contact for volunteer enquiries, providing friendly, timely, and professional support.

Help organise volunteer training sessions, events, and community initiatives that strengthen engagement and connection.

Collaborate with Training and Operations teams to ensure volunteers feel supported, confident, and valued throughout their journey.

Support reporting and data tracking on volunteer hours, engagement, and retention to help continuously improve the volunteer experience.

What You’ll Bring to the Pack

Experience in volunteer coordination, administration, community engagement, or a related field.

Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.

Excellent communication and interpersonal skills, with a friendly, empathetic, and professional approach.

A proactive, can-do attitude and the ability to build positive relationships with a diverse range of people.

The ability to respond to challenges promptly and provide practical solutions.

Qualifications or certifications in a relevant field are desirable.

May already have or happy to provide a NDIS Workers Screen Check and Working with Children Check.

You must hold FULL working rights in Australia.

The role is also eligible for 'not for profit' salary packaging - up to $15,900 a year.

ADA is proud to be an inclusive workplace that reflects our clients and the broader community that we serve. We are always committed to providing a work environment in which everyone is included and treated fairly and with respect.

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📌 Volunteer Program Coordinator (New South Wales)
🏢 Assistance Dogs Australia
📍 New South Wales