We are looking for an amazing Administration Assistant to join our team!
Administration Assistant Position - Anxiety House Northside & Southside
Anxiety House Brisbane has been supporting individuals with anxiety disorders for over a decade. We are a team of Clinical Psychologists and Educational and Developmental Psychologists who are committed to helping our clients overcome their anxiety and reclaim their lives, one step at a time.Our team is led by Dr. Emily O’Leary, Managing Director and Anthony Teoh, Clinic Director, who bring with them an unwavering commitment to providing clients with the highest quality of care. We have two boutique clinics located in Paddington & Bulimba, Brisbane QLD.
About the Role:
You will collaborate closely with our administrative assistants, Supervisors and Operations Manager daily, promoting a cohesive team environment to maintain seamless clinic operations. Your primary focus will be on providing each client who walks through the door with an unmatched experience while upholding the highest standards of care.
Hours Required for role:
Casual role across both the Paddington and Bulimba clinics. Can be either opening shift 8am-4pm or closing 9.30-am to 5.30pm. Can vary slightly, with a possible Saturday smaller shift. You will be part of a small friendly team with both clinics needing 2 administration staff on from Monday to Friday and one needed on Saturdays.
Duties will include:
- Open & Closing of Clinic: Manage the opening and closing procedures of the clinic, ensuring a smooth and secure transition for clients and staff.
- Front Desk Support: Greet and assist clients, answer phone calls, and manage appointment scheduling. Actioning current referrals and enquiries,
process Mental Health Care Plans and ensuring clinicians schedules are full. Assisting your Practice Manager with any administration duties to help maintain clinic efficiency.
- Record Keeping: Maintain accurate and confidential client records, ensuring compliance with privacy regulations.
- Billing and Payments: Process client payments, process Medicare & Workcover claims and assist with any client billing inquiries.
- Assisting Clinicians: Provide administrative support to Psychologists, including document preparation, data entry, and other tasks as needed.
About you:
- Previous experience in an administrative role with a Psychology background is required.
- Must be able to commit to casual hours listed above.
- We are looking for someone who is seeking stability and can ideally commit to the role for at least 12 months.
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- High-level of interpersonal skills
- Strong written and verbal communication skills
- Professional and personable telephone manner
- Ability to work independently and as part of a team.
- Can prioritise, particularly when there are competing demands.
- Takes pride in being organised and efficient.
- Strong ethical compass and respect for confidentiality
- High-level of computer literacy.
Attributes:
- Empathetic and understanding nature.
- Ability to maintain confidentiality and handle sensitive information.
- Proactive problem solver with a positive attitude.
- Flexibility to adapt to a dynamic work environment.
What are the benefits?
- Quarterly social and team events
- A family friendly, supportive workplace focused on client and team wellbeing.
- Well-developed systems, policies and procedures.
- Competitive rates.