Pioneer® brand seeds are produced and distributed in Australia by GenTech Seeds, a Yates family business continuing a legacy of excellence in breeding and commercialising seed for Australian farmers for 50 years. GenTech Seeds has a unique responsibility to help improve growers' operations and advance the science of agriculture in Australia by committed to comprehensive pre- and post-sales technical service, together with broader farm management advice and support.

Our dedicated and passionate people are the driving force behind what we do and is the reason for our continued success in the advancement the science of agriculture in Australia.

About the Role:

GenTech Seeds is seeking the expertise of an experienced Senior Customer Service Coordinator to join our team in our Toowoomba office. This role supports the effective delivery of customer service operations by managing complex customer enquiries, overseeing accurate order processing, supporting the in-field sales team and providing day-to-day guidance to the customer service team. Acting as a senior point of contact for internal and external stakeholders, the position contributes to process improvement and provides coverage for the Customer Service Leader during peak periods or periods of leave.

Key accountabilities this position will be responsible for:

- Deliver high-quality customer service across phone, email and web channels, ensuring complex enquiries are resolved effectively and escalated where appropriate
- Oversee end-to-end management of customer orders and stock enquiries, ensuring accurate processing through Stock Management Systems (D365) and timely stakeholder communication
- Coordinate consignment stock and external depot management, maintaining accurate records, supporting inventory control and identifying process improvement opportunities
- Provide advanced systems administration support, including data logging, updates, validation, cleansing and customised reporting to improve data accuracy and business decision-making
- Support and coordinate external depot stocktake activities,



working with external / 3PL locations teams to ensure accurate inventory outcomes and timely resolution of variances
- Gather and analyse sales insights from customer conversations, using effective questioning to identify opportunities and provide qualified leads and relevant market intelligence to Territory Sales Managers
- Provide day-to-day guidance and coordination to the customer service team, supporting workload allocation, issue resolution and operational continuity, including coverage for the Customer Service Leader during peak periods or periods of leave

About You:

- Demonstrated experience in senior customer service, sales support or operations coordination within a fast-paced environment
- Robust customer service ethos, with the ability to manage complex enquiries, resolve issues and uphold consistent service standards across the team
- Proven ability to build and maintain effective relationships with customers, internal teams, sales representatives and external stakeholders
- Ability to provide day-to-day guidance, coordinate workloads and contribute to a positive, accountable and high-performing team environment
- Advanced capability in Microsoft Word, Excel and Outlook, with confidence using enterprise systems such as Microsoft Dynamics 365 or similar platforms
- Highly organised and composed under pressure, with the ability to prioritise competing demands and maintain accuracy during peak periods
- Strong attention to detail, with demonstrated ability to maintain accurate customer, order, stock and reporting data
- Excellent written and verbal communication skills, with the confidence to liaise professionally across all levels of the business
- Proactive, self-motivated and adaptable, with a continuous improvement mindset and willingness to support change initiatives

Company Benefits:

- Competitive salary package based on your skills and experience.
- Ongoing mentorship from senior leaders with your direct team and the broader organisation.
- Access to company incentive bonus and yearly remuneration increases
- Ongoing training and professional development tailored to your needs.

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📌 Senior Customer Service Coordinator (Toowoomba Regional)
🏢 GenTech Seeds
📍 Toowoomba Regional