IT Support Officer L2 - 6 month contract

7d ago , from Illawarra Mercury Job Board

IT Support Officer L2 – 6 Month Contract
Pymble, NSW

Ready for your next opportunity? Bring your IT support, troubleshooting and customer service skills to Busways' National Support Office!We'relooking for an experienced IT Support Officer Level 2 to join our IT Infrastructure and Support team. You have the chance to make a key difference in the community by ensuring the technology that supports safe and reliable transport servicesoperateseffectively every day!

What You’ll Be Doing:

- Provide technical support for IT incidents and service requests across the business
- Act as an escalation point for complex issues, deliveringtimely and effective resolutions
- Support and administer Microsoft 365 applications including Outlook,Teamsand SharePoint
- Configure,maintainand troubleshoot desktop hardware, mobiledevicesand peripheral equipment
- Assistwith the administration and support of network infrastructure including switches,routersand wireless access points
- Monitorsystem performance, backups,alertsand infrastructure health to ensure reliability
- Maintainaccuratetechnical documentation, knowledgearticlesand incident records
- Support IT projects, systemupgradesand continuous improvement initiatives across the organisation

What You’ll Bring:

- Previousexperience in an IT Support, ServiceDeskor Infrastructure Support role
- Strong troubleshooting skills across desktop hardware,softwareand Microsoft 365 environments
- Experience supporting Microsoft applications including Office 365,particularlyTeams and SharePoint
- Excellent verbal and written communication skills with a strong customer service focus
- Understanding of networking fundamentals,



including switches,routersand wireless technologies
- Strong documentation skills, attention to detail and ability to manage competing priorities
- Ability to work independently, show initiative and contribute positively within a team environment
- Must be an Australian Citizen, Permanent Resident or have valid, unrestricted working rights

What We Offer You:
At Busways, we don’t just transport people - we care about every part of the journey. You’ll be part of a supportive, collaborative team in a modern office environment with great benefits, including:

- Flexible work - up to two working from home days + flexible start/finish times
- A supportive team culture with regular lunches and social events
- Employee Referral Program - generous cash bonuses
- Modern offices with communal kitchen, outdoor space, fresh fruit & quality coffee
- Free secure on-site parking
- Free staff shuttle from Central Coast & Blacktown
- Fitness Passport - discounted access to multiple fitness facilities
- Confidential support via Telus Health’s Employee Assistance Program
- Office Lunch Club - quality discounted meals made easy

Who We Are:
For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.

Please Note: The successful applicant will be offered a 6 month fixed-term contract.

Questions? Contact our Recruitment Team on 02 9497 1*** or ***********@busways.com.au.

Busways is an Equal Prospect Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

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📌 IT Support Officer6 month contract (Surry Hills)
🏢 Busways
📍 Surry Hills