Administration / Service Administration - Brisbane

Monday to Friday | Full Time Permanent | WFH 2 days a week | Onsite Parking

Corporate Benefits | Security & Stability | Career Development

Industry Experts | Quality & Innovative Products | High-Growth Company

In Vitro Technologiesis a Healthcare and Scientific distribution organisation who specialise in the sales, marketing, and support of medical products throughout Australia and New Zealand.

ABOUT THE ROLE:

We're seeking an organised and detail-oriented Service Administrator to join our Technical Service team in either Melbourne (Noble Park), or Brisbane (Springwood).

Working closely with our Technical Service Engineers, Sales, Warehouse and Customer Care teams, you'll play an integral role in ensuring service jobs are accurately processed from completion through to invoicing. You'll coordinate service administration activities, support customers with service enquiries, maintain accurate records and help keep our service operations running efficiently.

This is a varied role that combines administration, customer service and coordination. If you're someone who enjoys working in a structured environment, takes pride in accuracy and likes seeing tasks through to completion, you'll thrive in this position.

KEY RESPONSIBILITIES:

- Process service job sheets daily, ensuring all information is complete, accurate and ready for invoicing
- Follow up Technical Service Engineers and internal stakeholders to obtain outstanding service or financial information required to complete jobs
- Respond to Technical Service customer enquiries via phone and email, providing timely and professional support
- Assist customers with service bookings,



allocated jobs and invoice enquiries
- Process invoices, credit requests and spare parts transfers in accordance with company procedures
- Maintain accurate service records and ensure billable work is invoiced within required timeframes
- Provide backup support for warranty processing, service contracts and maintenance agreements
- Liaise closely with the Technical Service, Sales, Customer Care, Warehouse and Distribution teams to ensure efficient service delivery
- Escalate customer complaints where required and contribute to continuous improvement initiatives
- Support the wider Technical Service Administration team as directed by the Technical Service Administration Manager

ABOUT YOU:

To be successful in this role, you'll be highly organised, process-driven and take pride in producing accurate work. You'll enjoy working in a busy environment, following tasks through to completion and building positive relationships with both customers and internal teams.

Ideally, you'll bring:

- Experience in service administration, customer service, scheduling or a similar administration role
- Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
- Strong attention to detail and a commitment to accuracy




- Confidence communicating with customers and internal stakeholders via phone and email
- The ability to work independently while contributing positively to a cooperative team environment
- A proactive approach to problem solving and continuous improvement
- Intermediate Microsoft Office skills, particularly Outlook, Word and Excel
- Experience using Microsoft Dynamics 365 (particularly Field Service) would be highly regarded
- Previous experience within the Healthcare, Medical or Scientific industries is desirable but not essential

BENEFITS

- Attractive Salary + Super
- Career development and growth opportunities
- Comprehensive training and support
- Discounted health fund membership
- Fitness Passport eligible company
- Salary sacrificing and novated leasing options
- Exclusive banking partnerships offering financial, budgeting, and mortgage advice
- Cashback at over 100 retailers, including groceries and fuel
- Savings on car servicing, parts, accessories, and new vehicle purchases

ABOUT THE COMPANY

Our foundation is built upon dedicated service, knowledge of the industry, and professionalism. With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service.

Life Science | Women’s & Children | Infection Control

In Vitro Technologies have a culture of CARE, Commitment, Accountability, Respect and Excellence. This has contributed in In Vitro as a market leader in Healthcare

The company was established in 2002 and is 100% owned by the multi-generational family companyJJ Richards & Sons Pty Ltd.

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📌 Administration / Service Administration - Brisbane (Queensland)
🏢 In Vitro Technologies
📍 Queensland