AO7 Principal Service Delivery Officer - Projects

AO7 - Principal Service Delivery Officer – Projects
Brisbane CBD | Hybrid Working
ASAP Start | Contract through to 30 November 2026 | Possible Extension
$88.30 per hour + Super
We're seeking an experienced Principal Service Delivery Officer – Projects to support the delivery of strategic business improvement initiatives, operational frameworks, and service delivery enhancements within a complex government workplace.
This opportunity is ideal for a highly organised project professional with exceptional policy and procedural writing capability, strong stakeholder engagement skills, and previous State Government experience.

Key Responsibilities

- Lead and deliver service delivery and business improvement projects.
- Develop and refine policies, procedures, guidelines, frameworks, templates, and operational resources.
- Support the implementation and continuous improvement of service provider partnership frameworks.
- Provide expert advice on service delivery processes, governance requirements, and operational practices.
- Collaborate with internal and external stakeholders to drive successful project outcomes.
- Identify process improvement opportunities and implement practical, sustainable solutions.
- Ensure project activities align with legislative, policy, and governance requirements.

About You

To be successful in this role, you will have:





- Previous experience working within a State Government agency.
- Demonstrated project management experience.
- Exceptional written communication skills with the ability to develop:
- Policies
- Guidelines
- Procedures
- Frameworks
- Governance documentation

- Strong stakeholder engagement and relationship management capabilities.
- Proven experience delivering business improvement and operational enhancement initiatives.
- Excellent organisational skills and the ability to manage competing priorities.
- Advanced Microsoft Office skills, including:

- Word
- Excel
- PowerPoint

Highly Regarded

- Relevant tertiary qualifications.
- Experience within service delivery, health, disability, insurance, or other regulated environments.

If you're a strong project professional with government experience and a proven ability to develop high-quality policies, procedures, and operational frameworks, we'd love to hear from you.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.

We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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📌 Principal Service Delivery Officer - Projects (Queensland)
🏢 Chandler Macleod Group
📍 Queensland