Salter Brothers Hospitality – Pokolbin NSW

Spicers Guesthouse has an exciting opportunity for a Casual Front Office Attendant to join our passionate team in the Hunter Valley.

As a member of our wider Salter Brothers Hospitality team, you'll be the welcoming face of our luxury retreat, creating memorable guest experiences from arrival to departure. With a genuine passion for hospitality and exceptional customer service, you'll ensure every guest feels valued through warm, personalised interactions and seamless front office operations.

About Spicers Guesthouse

Set amongst the rolling vineyards of the Hunter Valley, Spicers Guesthouse is a refined yet relaxed retreat blending contemporary luxury with country charm. Guests are welcomed into a warm, design-led environment where understated elegance meets genuine, personalised hospitality.

At its heart is eRemo Restaurant, showcasing modern Italian cuisine focused on simplicity and exceptional local produce, paired with a thoughtfully curated wine list.

The role and key duties

- Provide genuine, welcoming & efficient service every time, always ensuring the guest experience and service provided is put ahead of admin work;
- Efficiently manage guest check-in and check-out procedures, including process payments and verifying guest information, assist with room reservations, modifications, and cancellations as needed;
- Assist guests with spa, dining and housekeeping enquiries and maintain a solid working knowledge of these departments;
- Act as an ambassador for the hotel,



provide information about our dining options, hotel amenities and offering location / area recommendations;
- Handle guest complaints and issues with empathy and efficiency, knowing when to pass over to management to resolve issues;
- Maintain accurate records of guest interactions, transactions, and feedback;
- Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues;
- Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

You'll thrive in this role if you have...

- Minimum 1-2 years experience in a front office, reception or customer service role ideally from within a Hotel environment (essential);
- Solid communication skills and eye for detail;
- Positive attitude and love for customer service;
- Ability and willingness to commence work on a rotating roster including weekends and public holidays;
- Reliable vehicle to get to and from the property;
- Located close to the property or a willingness to relocate..

Salter Brothers Hospitality Benefits

- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;
- Friends and family discounts;
- Access to Employee Assistance Program (EAP);
- Caring and progressive culture where all team members are celebrated & recognised regularly;
- Opportunities for career development and mobility across our 19 Australian properties (and growing!).

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📌 Front Office Attendant (Pokolbin)
🏢 Salter Brothers Hospitality
📍 Pokolbin