Membership Consultant – World Gym Mackay

Help Change Lives Within One of Australia’s Strongest Fitness Brands

Why World Gym

At World Gym Australia,we’rebuilt differently.

Since launching in Australia in 2008, World Gym Australia has grown into a nationally recognised fitness brand built around strength, community, performance, and exceptional member experiences. From premium training facilities and group fitness to Personal Training, Kid’s World, the Barbell Café, and Pro Shop, our clubs are designed to create an energetic and welcoming environment members genuinely want to be part of.

We’relooking for a motivated, energetic, and people-focused Membership Consultant to join the team at World Gym Mackay.

Why Join the Team?

Competitive base salary plus commission opportunities and super

Staff DISCOUNTS across our Pro Shop and Barbell Café

Ongoing mentoring, training, and development opportunities

Career progression opportunities within a growing national network, including pathways into Sales Management and leadership roles

Supportive, high-energy, and performance-driven club culture

The opportunity to make a real impact within a fast-growing fitness brand

The Role

As a Membership Consultant,you’llplay a key role in driving membership growth while creating exceptional first impressions and member experiences within the club.

This is a fast-paced, people-focused role suited to someone who is confident, motivated by results, and genuinely enjoys connecting with people. Success in this role comes from strong energy, resilience, relationship-building, and the ability to create a welcoming and positive experience from the very first interaction.

You’llbe responsible forgenerating leads, conducting tours, converting enquiries into memberships, supporting member retention, and contributing to the overall energy and success of the club environment.

Whatyou’llbe doing:

Generate leads through prospecting, referrals,guest passes, outreach, local partnerships, and community engagement

Conduct personalised club tours,



uncover member goals, present membership solutions, and confidently close sales

Manage the full sales journey from enquiry and follow-up through to onboarding and member engagement

Build strong relationships with prospective and current members to create a welcoming and supportive club environment

Follow structured sales systems and contribute to individual and club KPI performance

Respond to enquiries across phone, email, social media, and in-club interactions professionally and efficiently

Support member retention initiatives andassistwith member account enquiries whererequired

Maintain strong product knowledge across memberships, retail, supplements, Personal Training, and club services

Create engaging social media content and support club marketing initiatives that drive brand awareness and lead generation

Work collaboratively within a fast-paced, high-energy, and team-focused workplace

Maintain high presentation standards across reception and front-of-house areas

Bring energy, urgency, positivity, and professionalism to the club floor every day

WhatYou’llBring:

Sales-driven and motivated by achieving targets, KPIs, and commission opportunities

Strong communication, interpersonal, and phone skills with confidence building relationships quickly

Energetic, personable, and naturally people-focused

Resilient and confident handling objections and overcoming challenges

Strong organisational skills with the ability to multitask in a fast-paced environment

A proactive, reliable, and team-oriented attitude

Confidence using Microsoft Office, CRM systems, social media platforms, and learning new systems

Professional presentation and a strong work ethic

A genuine passion for health, fitness, community, and helping people achieve results

Previoussales or customer service experience preferred, with fitness industry experience highly regarded

Flexibility to work across gym operating hours, including mornings, evenings, and weekends whererequired

Previoussales experience preferred, with fitness industry experience highly regarded.

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📌 Membership Consultant (Mackay)
🏢 World Gym
📍 Mackay