Customer Service / Account Management Representative

Cloud 9 is Australia's #1 rated window cleaning company. We started with a bucket and a squeegee and have grown into a business with 4,000+ customers, 850+ five-star reviews and a team of 30+. We're young, we're fast, and we're building something serious, only 18 months into business.

The role

You're the voice of Cloud 9. Our customers call, text and email you, you look after them, keep them happy, and keep their accounts in order. Half the job is people. The other half is detail: bookings, invoices, follow-ups, records, making sure nothing slips through the cracks.

What you'll be doing

- Handling inbound customer calls, emails and messages
- Managing customer accounts end to end, scheduling, changes, billing queries
- Keeping our CRM accurate and up to date
- Following up on outstanding accounts and invoices
- Resolving issues before they become problems
- Working alongside our sales and cleaning teams to keep everything running smoothly

Who we're looking for





- Friendly and bubbly, customers should enjoy talking to you
- Extremely organised, you're the type who colour-codes things and actually enjoys it
- Robust written and verbal communication
- Comfortable on the phone and not afraid to pick it up
- Reliable, on time, takes ownership
- Experience in customer service or accounts is a plus, but attitude beats experience here

The details

Hours: 8:00am – 5:00pm, Monday to Friday

One hour unpaid lunch break, 12:30pm – 1:30pm

Full-time, in the office five days a week (Surry Hills)

$75,000 per year including superannuation

Join a fast, fun, young growing team on a mission to be the #1 Window cleaning company in the world. You'll work directly with a leadership team and the 22 year old founder of the company. Stable and consistent income, and fun work culture.

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📌 Customer Service / Account Management Representative (New South Wales)
🏢 Cloud 9 Window Cleaning
📍 New South Wales