Are you a WELL ORGANISED Service Co-ordinator who has worked in a trade-based business before and looking to grow with a rapidly expanding company?

Platinum Electricians is looking for an experienced service co-ordinator who can plan, organise and maintain our expanding Plumbing company.

Customer & Technician Support Specialist

We are searching for an experienced customer & technician support specialist who provides seamless support that ensures the smooth delivery of services. You'll play a key role in bridging the gap between our customers and technicians, ensuring both sides have the resources and information they need to succeed.

This is a permanent full-time position Monday – Friday role hours 8am – 4pm.

Reporting to the Service Delivery Manager within this role you will take responsibility for:

- Job creation
- Supportive functions such as combined mailboxes and phone calls
- Contribute to daily scheduling for over 15 technicians and 7 apprentices
- Ensure clients’ PO’s and certain job requirements are fulfilled.
- Follow unique systems and procedures stipulated by clients as necessary.




- Achieve daily job response times and management in SimPRO
- Process paperwork, price and invoice jobs
- Communicate efficiently between technicians, contractors and customers to ensure 5-star service.
- Manage and promptly respond to all emails.

You must have an excellent communicator and present the organisation in a skilled manner. Experience in a similar role is preferred.

To be successful you will have:

- Working knowledge of scheduling software, preferably SimPRO.
- Excellent verbal and written communication skills to enable effective communication with key stakeholders.
- Must have a “CAN DO’ attitude
- Capable to think outside the box and take initiative
- Can work effectively and efficiently with minimal supervision
- Can work under pressure and should be reliable at all times
- Ability to prioritise, with excellent time management skills
- Willingness to go the extra mile and be a strong team player.

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📌 Service Co-Ordinator (New South Wales)
🏢 Platinum Electricians
📍 New South Wales