THE ROLE This role is located within the Agency Performance and System Support team in the Outer Eastern Melbourne Area, East Division and has responsibility for monitoring the performance of external service providers.The role is accountable for the monitoring and implementation of the Agency Monitoring Framework (AMF), including management of local service agreements and the collection and recording of performance data. The role is responsible for the development of current projects, service pathways, and place-based approaches and identifies and supports existing initiatives.

Accountabilities Include

- Negotiate, manage and monitor a diverse range of service agreements for funded organizations as required, against program and service targets,



key performance indicators and benchmarks and support organizations to understand reporting requirements and tools to interpret performance data
- Be responsible for and lead allocated portfolios, and/or special or complex projects and service development initiatives and provide cross-divisional and branch advice as required
- Conduct CSO liaison and/or visits to support performance monitoring, implementation of service development initiatives and capacity-building.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

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📌 Team Leader (Melbourne)
🏢 Department Of Families, Fairness And Housing
📍 Melbourne