Our client, an innovative, agile business is seeking a motivated individualto appoint asan Administration | Customer Service Officer to join their dynamic and innovative team. The ideal background and experience of the successful candidate would be a person who has a robust background in Customer Service, who shares a passion for delivering excellent service, innovative solutions, and to provide administration and data entry support for the group as required.
Skills & Qualifications:
- Experience in office administrative role
- Experience in a customer service focused role
- Effective time management skills, managing multiple tasks, competing priorities, and meeting conflicting deadlines
- Excellent verbal and written communication skills
- Strong attention to detail
- Well presented with exceptional work ethic
- Positive approach
Duties & Responsibilities:
- Ensure exceptional customer service is offered on every engagement.
- Identify opportunities for improvement and develop initiatives to address these areas for improvement.
- Building and maintaining relationships with customer stores and other commercial customers.
- Manage first contacts, follow-ups and case resolution.
- As necessary, escalates service issues to management.
- Provide accurate and timely information.