Join our dynamic team as a Software Support Specialist and Software Implementer!
Are you a problem-solver with a passion for helping businesses thrive through technology?
Were a leader in software solutions for the Tyre & Automotive industries across Australia and New Zealand, is looking for a talented and enthusiastic Software Implementation & Support Specialist to join our Brisbane-based team.
We've been at the forefront of business-critical software for over 40 years, providing robust solutions through our partnership with COSTAR Computer Systems. From tyre retail to workshop management, inventory control, and accounting, our class-leading software empowers our clients. Discover more about us on our costar.com.au.
About the Opportunity
This is a permanent, full-time customer focused role offering an exciting blend of client interaction and problem solving. You'll work within a close-knit team, playing a crucial role in bringing our software solutions to life for a diverse range of clients.
Your mission will be to ensure our clients get the absolute best from our COSTAR software.We are NOT looking for a hardware or technical expert; we're seeking someone with a deep understanding of software implementation and a knack for empowering users.
Key Responsibilities:
Tier 1 & 2 Software Support: Provide effective and courteous first and second-level software support via phone, email, and video conferencing. You'll assist with diverse queries covering point-of-sale, inventory management, and financial aspects of our software.
Troubleshooting & Resolution: Diligently record,
track and document help desk requests through to successful resolution, troubleshooting Windows operating systems as needed.
Software Implementation: Deploy new COSTAR software solutions to specific client needs, and facilitate seamless transitions from legacy systems. You'll collaborate closely with clients, project managers and developers to deliver high-quality implementations that drive business success.
Client Training: Deliver comprehensive software training to clients, both remotely and onsite, ensuring they gain confidence and proficiency with COSTAR functionality.
Continuous Improvement: Identify and elevate requests appropriately and actively contribute to system enhancements by suggesting potential changes and documenting software testing results.
Documentation: Maintain and update support documentation to ensure accuracy and clarity.
This role offers the unique opportunity for travel across Australia and New Zealand for onsite training and implementation projects, allowing you to connect directly with our diverse client base.
What You'll Bring
We are looking for a dedicated professional with a customer-centric approach and a solid foundation in software support and implementation.
A strong customer service ability and a passion for helping people.
Proven experience in software implementation deployment and training.
Demonstrated experience in a software support role. While experience in the IT Automotive or Tyre industries is an advantage, it's not essential.
Exceptional organizational skills, with the ability to plan and manage multiple assignments set priorities and adapt to changing conditions.
A clear appreciation for superior customer service and outstanding communication skills.
A patient calm and measured approach to troubleshooting and problem-solving.
Ability to thrive both independently and as part of a cooperative team.
High level of discretion with confidential matters and a strong ability to meet deadlines.
Candidates must hold permanent residency or citizenship in Australia.
Desirable Skills & Experience (Bonus Points!):
Familiarity with the Office 365 suite of products.
Experience with Point of Sale POS and Small Business processes.
Knowledge of the Automotive industry.
Why Join US?
we believe in supporting our employees as much as we support our clients. You'll be part of a friendly collaborative and supportive team environment where your contributions are valued.
Competitive Salary: Remuneration will be based on your experience and capabilities.
Work-Life Balance: Options for approved employees to work from home.
Generous Leave: A day off for your Birthday - celebrate your special day!
Travel Opportunities: Potential for travel across Australia and New Zealand.
Convenient Location: Our Brisbane office is close to public transport and local amenities.
Real Coffee: Fuel your day with genuine good coffee!