Frontline Support Services is seeking a dedicated and experienced Case Manager to join our team in Cairns, QLD. This is a subcontracting role (ABN required), offering an opportunity to make a meaningful impact in the lives of children, young people, and families within our community.

As a Case Manager, you will play a key role in coordinating and delivering essential support services to vulnerable individuals and families while working collaboratively within a supportive and professional team environment.

Key Responsibilities

- Conduct comprehensive assessments to identify client needs and develop tailored support plans
- Coordinate a range of support services, including referrals, advocacy, practical assistance, and stakeholder engagement
- Advocate on behalf of clients to ensure appropriate supports and resources are accessed
- Work collaboratively with internal teams and external stakeholders to deliver holistic, client-focused care
- Maintain accurate and detailed case notes and documentation in line with organisational policies and compliance requirements
- Participate in regular supervision, team meetings, and ongoing professional development
- Participate in an afterhours on-call roster shared within the case management team

About You

- A relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or currently enrolled)




- Minimum 2 years’ experience in a Case Management or similar role within the community services sector
- Strong interpersonal and communication skills with the ability to build rapport and professional relationships
- Demonstrated ability to manage complex situations and apply critical thinking and problem-solving skills
- Knowledge of child protection legislation, reporting obligations, and trauma-informed practice
- Ability to work collaboratively within a multidisciplinary environment
- Excellent organisational and time management skills with the ability to manage a varied caseload
- Current driver’s licence, valid Blue Card, Yellow Card/NDIS Worker Screening, and ABN

What We Offer

- Ongoing training and professional development opportunities
- Supportive leadership and team culture
- Opportunities for career growth and leadership development
- The prospect to make a genuine difference within the Cairns community

About Us

Frontline Support Services is committed to empowering vulnerable children, young people, and families across the Cairns region. We take a holistic and strengths-based approach, working collaboratively with community stakeholders to provide meaningful and sustainable support outcomes.

Our team is passionate about creating positive change and supporting individuals to thrive within their communities.

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📌 Case manager (ABN) (Cairns Regional)
🏢 Frontline Support Services
📍 Cairns Regional