Kirby HVAC&R; is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we’re backed by a national network of more than 100 branches and 800+ employees. While we’re a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.

We’re on the lookout for a Customer Service Representative who’s ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our Newcastle team.

Whether you’ve worked in a trade counter, warehouse, retail, or another fast-paced customer service setting – if you love helping people and keeping things running smoothly, we want to hear from you!

Kirby HVAC&R; is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we’re backed by a national network of more than 100 branches and 800+ employees. While we’re a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.

We’re on the lookout for a Customer Service Representative who’s ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our Newcastle team.

Whether you’ve worked in a trade counter, warehouse, retail,



or another fast-paced customer service environment – if you love helping people and keeping things running smoothly, we want to hear from you!

What You’ll Be Doing

- Helping our customers: You’ll build genuine relationships, provide product support, and offer advice that helps them get the job done.
- Keeping things on track: You’ll quote and process sales orders accurately and efficiently – making sure stock, pricing, and deliveries all align.
- Working together: From the warehouse to the counter, you’ll collaborate with teammates to maintain a clean, safe, and organised environment.
- Driving great outcomes: You’ll take initiative to meet branch targets and support your team to deliver the best service possible.

What You’ll Bring

- A customer-first mindset and strong communication skills
- Previous experience in customer service or a similar role (retail, wholesale, trades welcome)
- Solid computer skills – you’re confident navigating systems and emails
- Forklift licence (or willingness to obtain one)
- A team spirit that reflects our values: Committed, United, Engaged, and Straightforward

Experience in the HVAC/R or trade supply industry is a bonus – but not a deal breaker. We’ll provide the training you need to succeed.

Why Join Us?

- Supportive culture – Work with a team that’s down-to-earth, inclusive, and genuinely helpful
- Career opportunities – Be part of a national network with room to grow
- Stability – Enjoy the security of a well-established business in a future-focused industry
- Employee perks – Including staff discounts, development opportunities, and a strong safety culture

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📌 Customer Service Representative (New South Wales)
🏢 Kirby HVAC&R
📍 New South Wales