Where you’ll add value
This is a 12-month maximum term contract opportunity to lead meaningful change in an area that continues to evolve across the financial services industry.

As Fraud Delivery Lead, you'll be responsible for delivering strategic initiatives that strengthen fraud and scam prevention capabilities across the organisation. Working as part of the Financial Crime Maturity Project, you'll bring together stakeholders from Risk, Technology, Operations, Data, and Customer teams to deliver practical solutions that improve controls, reduce fraud losses, and enhance customer outcomes.

Responsibilities include:

- Lead the delivery of fraud and scam prevention initiatives from planning through to implementation
- Drive improvements across scam detection, fraud prevention, customer protection, and fraud operations
- Translate fraud risks, emerging scam trends, and regulatory requirements into uplift initiatives
- Provide subject matter expertise on fraud typologies including scams, account takeover, social engineering, and card fraud
- Oversee delivery governance, including steering committees, risk management, reporting, and stakeholder engagement
- Coordinate cross-functional teams and manage project resources across multiple business areas
- Partner with Technology and Data teams to implement fraud controls and enhance fraud detection capabilities
- Support uplift of fraud monitoring, prevention, and response frameworks
- Monitor budgets, benefits realisation, and ongoing operational impacts
- Ensure solutions balance strong fraud controls with positive customer experiences
- Partner closely with the AML Reform delivery stream to identify overlapping priorities, coordinate delivery activities, and leverage synergies across initiatives to maximise operational efficiency and business outcomes.

What sets you up for success

- Demonstrated experience delivering complex fraud or scam prevention initiatives
- Strong fraud and scams subject matter expertise gained within financial services or a regulated environment
- Experience managing large-scale projects using Agile, Waterfall, or hybrid delivery methodologies
- Ability to influence senior stakeholders across Risk, Compliance, Technology, Data, and Operations
- Strong governance, reporting,



and risk management capability
- Experience leading cross-functional teams and managing competing priorities
- Strong problem-solving skills and the ability to translate business requirements into practical solutions
- Experience working with fraud prevention technologies and delivery tools such as JIRA, Confluence, or similar platforms
- Excellent communication and stakeholder engagement skills
- Financial services or banking experience highly regarded
- Degree in Business, Information Technology, Finance, Law, or a related discipline
- PRINCE2, PMP, Agile, or equivalent project management certification
- Agile or Scrum certification desirable

What we can offer you

There’s life at work, and life outside of work – and we understand that.That’s why we offer an extensive range of employee benefits.

- Enjoy adaptable work arrangements.
- Be supported with leadership and professional development, such as education assistance, mentoring, and emerging leadership programs.
- Generous discounts on home loans, personal loans, insurance, and other banking products and services.
- An incentive scheme for exceptional performance, up to two weeks’ additional purchased leave per year, and novated lease program.
- 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
- Two days’ paid volunteer leave each year to use with a community partner of your choice.
- Employee social clubs in our Perth and Coffs Harbour corporate offices.

About us

Are you looking for a career with endless opportunities? There’s more to us than banking.

We are a competitive Australian retail bank with customer-centricity at the heart of everything we do.P&N; Group is amongst the largest customer-owned banking organisations in Australia,



represented by P&N; Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.

Our culture is the sum of how we do things – and we believe it’s a real point of difference.Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empowerour people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking. We are driven by a shared purpose and come together to build a workplace of trust and belonging for all.

We continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we’re looking for talented individuals to join our teams across all three states and all areas of our organisation.

What does our recruitment process look like?

The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks, and all relevant background checks.

At P&N; Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages and cultural backgrounds.

If you require adjustments or flexibility during the recruitment process, please contact our Talent Acquisition team at ***********@pnbank.com.au. We’ll work with you to support your participation.

To find out more about what it’s like to work with us, visit https://www.pnbank.com.au/about/careers/, or meet some of our people here https://www.youtube.com/watch?v=ae8tyBGYofI.

The closing date for applications is 06/08/2026.
(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)

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📌 Fraud Delivery Lead (Queensland)
🏢 BCU Bank
📍 Queensland