J1-LED is an Australian-owned family business based in Beenleigh. We design, engineer, manufacture and support a diverse range of products. With more than 200 products across our portfolio, we deliver solutions ranging from Intelligent Transport Systems (ITS) products, fixed and portable signage, vehicle-mounted systems, and traffic control equipment through to custom-built products designed to meet unique customer and project requirements.

As we continue to grow, we're looking for a highly organised and proactive Sales Support Coordinator to become the operational backbone of our fast-paced team.

Working closely with the Managing Director, you'll ensure opportunities are accurately quoted, customer follow-ups are completed, business systems are maintained, and clients receive an exceptional experience throughout their journey.

This is an ideal opportunity for someone who thrives on organisation, enjoys building solid customer relationships, and takes pride in delivering outstanding attention to detail.

The Role

You'll work alongside the management team to capture customer requirements, coordinate quotations, manage CRM activity, and ensure every chance progresses smoothly through the sales process.

You'll also become a trusted first point of contact for customers, handling enquiries professionally.

A key component of this position is the coordination of tender submissions. You will be responsible for managing the end-to-end tender process, collaborating with sales, projects, engineering, finance, and management teams to compile both pricing and non-pricing responses. While many contributors may provide information, you will be the central coordinator and have ultimate accountability for ensuring every tender is submitted accurately, compliantly, and on schedule.

As part of the role, you'll gain exposure to a wide range of engineered products and projects.

Key Responsibilities

- Coordinate daily sales activities,



ensuring all customer commitments are captured, tracked and completed.
- Prepare accurate quotations, proposals and supporting documentation using the company's quoting, CRM and ERP systems.
- Follow up outstanding quotations, answer customer enquiries and help progress opportunities through the sales pipeline.
- Coordinate the preparation and submission of tender responses, including pricing and non-pricing documentation, working with internal stakeholders to gather required information and ensuring all submissions are accurate, compliant and delivered on time. As the Tender Coordinator, you will hold ultimate responsibility for the successful completion and submission of all tender documentation.
- Manage inbound customer enquiries and provide an excellent first impression for prospective clients.
- Developing accurate cost estimates for bespoke solutions to meet customer requirements, working with the wider business operations (production and engineering).
- Maintain accurate records within the company's CRM system, ensuring opportunities, activities and next steps are always up to date.
- Coordinate the handover of successful orders to Projects, Production and Engineering teams.
- Update and maintain customer and product information within the ERP and document management systems.
- Attend client meetings when required and develop a strong understanding of customer requirements and J1-LED's products and solutions.

About You





We're looking for someone who genuinely enjoys keeping things organised and ensuring every detail is followed through.

You'll be someone who:

- Has exceptional attention to detail.
- Naturally follows through on commitments without being prompted.
- Enjoys working in a fast-paced and dynamic environment.
- Is confident communicating with customers over the phone, email, and in person.
- Can confidently support senior stakeholders while remaining calm under pressure.
- Takes ownership of tasks and enjoys improving processes and efficiencies.
- Has a customer-first mindset and takes pride in delivering outstanding service.
- Is interested in understanding how engineered products, manufacturing and technology solutions come together to solve customer problems.

Skills & Experience - Essential

- 1-3+ years' experience in Sales Support, Sales Coordination, Internal Sales, Customer Service, or a similar administration role.
- Experience preparing professional quotations, proposals, and customer documentation.
- Strong organisational, administrative, and time-management skills.
- Excellent written and verbal communication skills.
- High attention to detail and the ability to manage competing priorities effectively.
- Strong computer literacy and confidence learning new business systems.
- Experience coordinating tenders, bids, or formal submissions, including the compilation of pricing and non-pricing documentation.
- Experience coordinating and submitting tender responses, including pricing schedules, compliance documentation, capability statements, and supporting evidence
- Experience using CRM, ERP, quoting and document management systems or similar business platforms.
- Experience within manufacturing, transport technology, infrastructure, traffic management, electrical, engineering, construction or project-based environments.
- Exposure to procurement, supplier management, or project coordination activities.

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📌 Sales Support Coordinator (Logan City)
🏢 J1 LED
📍 Logan City