Where you’ll add value

The Broker Onboarding Specialist will be responsible for delivering excellent personalised service to all our Broker members by providing general advice based on individual needs through following our Enrich framework.

The primary focus of this role will be providing end to end experience from initial enquiry received via Broker support all the way through to fulfilment of making P&N; their main banking provider and retaining their lending business.

As the first point of contact for our newest Broker introduced members you will be integral in supporting our "We have customers at our Core” strategy and will have the opportunity to really make a difference.

This is a permanent, full time role that can be based in the Perth, Brisbane or Coffs Harbour Corporate office.

Your main responsibilities will include:

- Taking ownership of our Broker Onboarding Channel in Salesforce managing Service Level agreements to deliver exceptional experiences for your member.
- Assisting in the development of long term mutually rewarding relationships between P&N; Bank, our Brokers, and our members.
- Assisting with members' overall financial needs through over the phone or virtual customer service.
- Ensuring a smooth process from application to funding for consumer lending applications and driving strong member advocacy through ensuring their assets are protected.
- Identifying opportunities to promote our range of financial products and services with highlighting our digital platforms of usage.
- Working with both our Virtual lending and Broker support team to ensure our Broker customers are engaged and using P&N; bank as their main banking provider.
- Supporting the retention team with home loan maintenance when required

What sets you up for success

Along with excellent communication and customer engagement skills you will ideally possess:

- Previous customer service experience in the banking industry with personal lending experience (not essential)
- Experience delivering sales and service outcomes over the phone in a busy and focused environment is highly desirable.
- Ensure transactional requirements are processed in an effective and timely manner with regard for quality of outcome.




- A proven track record within a highly motivated customer service team with enhancing member value being your driver for all conversations.
- Proven experience with working with teams or internal and external stakeholders and achieving goals
- Strong numerical reasoning
- Excellent communication skills
- High level attention to detail and demonstrated risk awareness
- Exceptional Comprehension skills
- Computer skills – Microsoft packages and CRM systems, including Salesforce (desirable)
- A high degree of enthusiasm and drive

To be considered for this position you must demonstrate that you have the capability to succeed at this level or above. Completed training in Personal Lending is desirable though not essential.

What we can offer you

There’s life at work, and life outside of work – and we understand that.That’s why we offer an extensive range of employee benefits.

- Enjoy flexible work arrangements.
- Be supported with leadership and professional development, such as education assistance, mentoring, and emerging leadership programs.
- Generous discounts on home loans, personal loans, insurance, and other banking products and services.
- An incentive scheme for exceptional performance, up to two weeks’ additional purchased leave per year, and novated lease program.
- 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
- Two days’ paid volunteer leave each year to use with a community partner of your choice.
- Employee social clubs in our Perth and Coffs Harbour corporate offices.

About us

Are you looking for a career with endless opportunities? There’s more to us than banking.

We are a competitive Australian retail bank with customer‑centricity at the heart of everything we do.

P&N; Group is amongst the largest customer‑owned banking organisations in Australia,



represented by P&N; Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.

Our culture is the sum of how we do things – and we believe it’s a real point of difference.

Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empowerour people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking. We are driven by a shared purpose and come together to build a workplace of trust and belonging for all.

We continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we’re looking for talented individuals to join our teams across all three states and all areas of our organisation.

What does our recruitment process look like?

The process can include a phone screen, virtual and/or face‑to‑face interview, psychometric testing, reference checks, and all relevant background checks.

At P&N; Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation.

We welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages and cultural backgrounds.

If you require adjustments or flexibility during the recruitment process, please contact our Talent Acquisition team at ***********@pnbank.com.au. We’ll work with you to support your participation.

To find out more about what it’s like to work with us, visit https://www.pnbank.com.au/about/careers/, or meet some of our people here https://www.youtube.com/watch?v=ae8tyBGYofI.

The closing date for applications is 19/08/2026.

(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)

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📌 Broker Onboarding Specialist (Queensland)
🏢 BCU Bank
📍 Queensland