Australian Department of Social Services – Brisbane QLD

Contract Managers are known in the Community Grants Hub as Funding Arrangement Managers or FAMs.

As a FAM, you will play a critical role to the Hub’s success in ensuring that Government’s funded programs are delivered effectively to support Australian people and communities.

Working in close connection to service providers and community, you will be the ‘eyes and ears’ of the department as you:

- engage regularly with funded organisations to ensure that programs are being delivered in a way that is consistent with the requirements of the grant agreement
- build networks and relationships with funded organisations, as well as other key stakeholders such as the not-for-profit community sector, Commonwealth, state and territory governments, local government, peak representative organisations, and research bodies
- gather local intelligence on how programs are being delivered on-the-ground to inform policy development and program re-design.

Training will be provided to assist new staff to perform their role.

Occasional travel may also be required.

The key duties of the position include:

- assess and monitor the performance of funded organisations against agreed objectives, targets and outcomes in the grant agreement




- address instances of poor performance or non-compliance with input from a supervisor to achieve the policy and program outcomes
- build robust relationships with organisations to assist them to deliver their services, and manage issues and risks, generally with higher risk organisations
- proactively identify, document and elevate issues and risks that may impact the funded organisation’s ability to achieve policy or program outcomes
- use various IT systems to monitor and record performance and risk data
- identify local and environmental trends that impact the delivery of policies and programs
- gather and analyse local intelligence to feed back to policy areas on the impact of policies and programs
- maintain knowledge of relevant program guidelines, legislation and policy frameworks.

Please review the job pack for the full position description.

Getting to know the Department of Social Services

The Department of Social Services (DSS) develops policies and delivers programs that support the lifetime wellbeing of Australians and their families. Our vision is to achieve the best health, wellbeing and safety of all Australians. Our people are critical in delivering the key priorities of DSS. We are seeking candidates that reflect our cultural values of curious, contestability, courage and collaboration.

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📌 Funding Arrangement Manager (Queensland)
🏢 Australian Department of Social Services
📍 Queensland