Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licenses through our ICT asset management system. This is a full time position with a base salary of circa $80-90k, plus super, being offered.
Your tasks will include:
- Maintaining ICT knowledge base with system documentation, procedures and help sheets
- Proactively monitor system security patches and malware updates to ensure currency and correct deployment
- Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
- Analyzing backup issues and report findings to ICT Manager
- Undertaking some web or system development as required
- Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
- Producing and running system and network monitoring reports and utilities
- Accurately administrating and managing the Helpdesk system and processes
- Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritized
- Responding to assigned job requests in a timely fashion and communicating with or escalat**e** to other team members to optimize client response times
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📌 ICT Support Officer (City of Sydney)
🏢 DirectIT
📍 City of Sydney
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