Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

About the Role

First impressions matter - and at Rydges Camperdown, our Front Office team makes them count, every single time. Tucked between Newtown's buzzing King Street and the Sydney CBD, this is a hotel that never really slows down, and neither do we. We're after a Full-Time Front Office Supervisor who can lead from the front desk, turn a busy check-in queue into a smooth ride, and bring the energy that keeps both guests and the team coming back for more.

Key Responsibilities

- Oversee daily Front Office operations, ensuring seamless guest experiences and prompt resolution of guest needs and concerns.




- Supervise and support Front Office team members, providing guidance during peak periods and fostering a culture of service excellence.
- Monitor room availability, rate accuracy, and billing instructions to maximise occupancy, revenue, and compliance with credit policies.
- Liaise with Finance to ensure adherence to credit procedures and approve discounts, rebates, and upgrades where appropriate.
- Coordinate with other hotel departments to maintain "Room Ready on Arrival" standards and deliver personalised amenities for VIP and EVT PGR guests.
- Drive revenue opportunities by identifying and implementing promotional strategies in collaboration with hotel outlets and partners.
- Maintain high standards of cleanliness, uniform, and professional conduct across front-of-house and back-of-house areas.
- Assist with recruitment, onboarding, and training of Front Office colleagues, ensuring engagement through briefings, recognition, and team-building activities.

What You'll Bring

- 1+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast-paced hotel or similar property.
- Proven ability to deliver exceptional guest service with confidence, professionalism, and a dynamic,



vibrant personality.
- Strong knowledge of Property Management Systems (preferably Opera) and proficiency in Microsoft Office applications.
- Highly developed interpersonal and communication skills, both written and verbal, with superior decision-making and problem-solving abilities.
- Detail-oriented with the ability to manage multiple tasks, conflicting deadlines, and varying guest situations in a fast-paced setting.
- Demonstrated leadership and teamwork skills, with a focus on self-development and driving superior results through engagement and collaboration.
- Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.

How You Work

- Daymaker ethos — no one's too big for the small things.
- Owner's mindset — acts on data/feedback; ships improvements.
- Hands‑on and non-hierarchical — leads from the front.
- Resilient and solutions-focused — stays calm, moves quick.
- Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.

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📌 Front Office Supervisor FT - Rydges Camperdown (New South Wales)
🏢 Rydges Hotels and Resorts
📍 New South Wales