Turn Conversations into Confidence — Inspire People to Move and Put Their Fitness First

The Opportunity At Fitness First, our Member Support Consultants (MSCs) are the heartbeat of the club. They’re the first people our members meet, the ones who spark motivation, build confidence and help people take the first step toward becoming stronger, healthier versions of themselves. Every day brings new conversations, new goals and new opportunities to make an impact.

In this role, you’ll drive membership growth through proactive outreach, connecting with people in the community, and inspiring them to start their fitness journey. You’ll turn interest into action — introducing people to the club, helping them discover what they’re capable of and showing them how Fitness First can support their goals. At the same time, you’ll build strong relationships with existing members, delivering exceptional service and creating positive experiences that keep them motivated and engaged.

Responsibilities

- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high‑quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating outstanding member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey




- Regular service calls to new and existing members to keep them engaged in their journey – recommending club‑based products that would boost their results and amplify their experience

Requirements

- Current First Aid & CPR certificate.
- A problem‑solving mindset – you can provide solutions that meet the needs of our potential members.
- A gift for communication – you can talk to anyone with ease, and inspire them to take action.
- Drive – you are goal‑focused and continuously looking for new ways to excel yourself.
- A team player – you can rally through the hard times and celebrate personal and team success.
- Customer focused – you can build rapport with people of all backgrounds and are motivated to help them achieve their goals.

What we can offer you

- A competitive hourly rate, plus casual loading
- A complimentary Platinum Fitness First membership
- Being part of a high‑energy team that celebrates wins, backs each other and thrives on helping members achieve incredible results
- Clear pathways into leadership, with opportunities to grow your career across Fitness & Lifestyle Group – Asia Pacific’s largest diversified fitness group and its leading fitness brands

Our Commitment to Diversity and Inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day. We are proud to be who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

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📌 Member Support Consultant | Flinders St (casual) (Melbourne)
🏢 Fitness First group
📍 Melbourne