IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer‑first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Key accountabilities

- Manage and attain pipeline and sales targets by effectively guiding prospective international students through every stage of their education journey. This includes promoting essential student products and services, maintaining and progressing leads, and ensuring successful application submissions.
- Deliver exceptional customer service by building rapport with students, their families, and education partners, providing clear and comprehensive information about study programs, admission criteria, and visa procedures.
- Proactively participate in marketing and engagement events to generate leads and enhance brand visibility, while maintaining accurate and up-to-date records in the CRM system for effective pipeline management.
- Collaborate with internal teams and external education providers to streamline application processes and resolve student enquiries efficiently, ensuring a seamless enrolment experience.
- Identify and pursue opportunities for referrals and repeat business, contributing to sustained growth and robust customer advocacy for IDP’s services.

Required experience

- Experience in a customer-focused sales or service environment, demonstrating consistent achievement of individual and team targets within a competitive context.
- Understanding of the education sector,



specifically in the placement of students into Vocational Education and Training (VET) institutions and universities, including knowledge of relevant immigration regulations and application procedures.
- Tertiary qualifications relevant to education counselling, student services, or a related discipline, complemented by prior professional experience in education counselling or similar roles locally.
- Exceptional interpersonal and communication skills, with fluency in English both spoken and written, enabling effective engagement with a diverse international student population and education stakeholders.
- Additional language proficiency, particularly in Hindi, Punjabi, or another second language, is highly desirable and will enhance communication with key student communities.
- Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a dynamic and multicultural working environment.

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

We offer:

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.

Our people are always at the forefront of what we do. We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work. We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.

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📌 Education Counsellor, Brisbane
🏢 Idp Education
📍 Brisbane