The Little Marionette is looking for an experienced Operations & Administration Manager to lead and inspire our passionate team at our Rozelle Coffee Roastery.

This is a diverse and rewarding leadership role where you'll oversee the day-to-day operations of our growing business. From logistics and customer management to compliance, administration and team leadership, you'll play a pivotal role in driving efficiency and supporting our continued success.

Key Responsibilities

As our Operations & Administration Manager, you will be responsible for:

- Managing national and international freight and logistics.

- Oversee the onboarding of new customers, including proposals, credit applications, account setup, invoicing, supply agreements and CRM management.

- Managing PPSR registrations for company equipment.

- Act as the primary point of contact for customer enquiries, orders, purchase orders, technical support and equipment breakdowns.

- Coordinating executive calendars and daily administrative operations.

- Planning and managing industry events and trade shows.

- Organising business travel, including flights and accommodation.

- Managing inventory, stock purchasing and stock control.

- Overseeing daily deliveries and customer order fulfilment.

- Preparing quotations for coffee equipment and events.

- Manage applications for Development Approvals (DA), Complying Development Certificates (CDC) and Occupation Certificates.

- Liaising with solicitors regarding leases, licences and other legal documentation.

- Preparing tenders, presentations, and business submissions.

- Managing liquor licence applications and renewals.

- Coordinating visa sponsorship applications.

- Overseeing annual HACCP and Organic Certification processes.





- Continuously identifying opportunities to improve operational systems and business processes.

About You

You'll be an organised, proactive leader who thrives in a fast-paced environment and enjoys juggling a variety of responsibilities.

You'll bring:

- Proven experience in operations, office management, logistics, or administration, ideally within the coffee or hospitality industry.

- Strong leadership skills with the ability to coach, motivate and support a high-performing team.

- Excellent organisational skills and the ability to prioritise competing deadlines.

- Outstanding communication and relationship management skills.

- A proactive, solutions-focused approach and robust attention to detail.

- Experience with Shopify and Microsoft Office.

- Experience with Ordermentum and Xero (highly regarded).

- The ability to work independently while collaborating effectively across the business.

Why Join The Little Marionette?

At The Little Marionette, we're passionate about exceptional coffee, genuine relationships and creating memorable experiences for our customers.

We offer:

- The opportunity to join one of Australia's leading specialty coffee roasters.

- A varied and rewarding leadership role with real influence across the business.

- A supportive and passionate team culture.

- Opportunities to travel and represent the business at industry events.

- A dynamic workplace where no two days are the same.

- Ongoing opportunities to contribute to the growth and success of a well-established and respected brand.

If you're an experienced operations professional who enjoys leading people, solving problems, and keeping a busy business running smoothly, we'd love to hear from you.

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📌 Office Manager (Inner West Council)
🏢 The Little Marionette
📍 Inner West Council