Duties and Responsibilities

Planning and Operations

Advise senior management on operational requirements and resource planning to meet customer contract and tender obligations.

Manage and allocate resources to ensure contractual service delivery across all assigned sites.

Oversee workforce planning, including permanent, part-time, and casual employees, to maintain adequate site coverage.

Support recruitment activities, including sourcing, interviewing, and onboarding new employees as required.

Monitor rostered and worked hours to ensure compliance with employment obligations and contract requirements.

Measure, monitor, and report on contract performance against agreed client KPIs and service levels.

Support the implementation of new contracts, projects, and operational initiatives.

Identify opportunities for operational efficiencies and continuous improvement.

Client and Stakeholder Management

Develop and maintain strong relationships with clients and key stakeholders.

Act as the primary operational escalation point for client concerns and service issues.

Conduct regular client meetings and reviews to ensure service expectations are met or exceeded.

Ensure operational delivery aligns with contract requirements and client expectations.

Administration and Reporting

Prepare operational reports, including daily, weekly, monthly, and annual performance reports.

Maintain accurate employee, training, and compliance records.

Complete general operational administration and documentation requirements.

Support payroll validation processes through accurate roster and timesheet management.

Monitor and record mandatory training, licensing, and compliance requirements for all security personnel.

Quality, Safety and Compliance





Implement and maintain Quality, Work Health and Safety (WHS), and Environmental Management System requirements.

Ensure all employees understand and comply with relevant policies, procedures, and reporting processes.

Conduct workplace inspections, audits, and investigations as required.

Identify, report, and implement corrective actions to address non-conformances and prevent recurrence.

Promote a strong safety culture and ensure compliance with legislative and client-specific requirements.

Leadership and Team Management

Be accountable for the operational delivery and performance of client sites.

Ensure site teams consistently deliver security services to the highest professional standard.

Foster a collaborative, high-performing team culture across Allied Security employees and contracted personnel.

Ensure all security staff are appropriately trained, licensed, inducted, and deployed to meet operational requirements.

Conduct performance management, coaching, and development activities in line with Allied Security policies and procedures.

Lead by example by demonstrating professionalism, accountability, and a strong customer service focus.

Other Responsibilities

Participate in after-hours operational support and incident management as required.

Support business development activities,



including tender responses and client retention initiatives.

Undertake other duties as reasonably directed by management.

Skills and Experience

MUST HAVE current NV1 Clearance

Minimum 5 years' experience in the security industry.

Previous experience in an Operations Manager, State Operations Lead, Regional Manager, or similar operational leadership role.

Sound knowledge of security operations, workforce management, and industry best practices.

Strong understanding of workplace health and safety legislation and compliance requirements.

Demonstrated experience managing large, geographically dispersed workforces.

Exceptional stakeholder and client relationship management skills.

Strong leadership, coaching, and team development capabilities.

Excellent verbal and written communication skills.

Proven ability to manage competing priorities and perform effectively under pressure.

High level of organisational, problem-solving, and decision-making skills.

Advanced Microsoft Office Suite skills (Excel, Word, Outlook, and PowerPoint).

Certificate IV in Security and Risk Management or higher.

Crowd Controller and Security Officer licences (where applicable).

Experience managing government, healthcare, critical infrastructure, or major retail security contracts.

First Aid certificate

Benefits and Perks

Allied Security offers a highly competitive remuneration package that exceeds industry standards. Employees benefit from ongoing training, professional development opportunities, and a supportive team workplace that promotes career progression and operational excellence.

Location:

The positions are located in Canberra, ACT

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📌 Operations Manager - Security (Canberra)
🏢 Vicpro Security
📍 Canberra