Audika is part of Demant, a world‑leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high‑quality care to thousands of clients every day.

About the Role: Customer Care Representative – Customer Growth Team

Are you positive, driven and passionate about helping people? We’re looking for a motivated Customer Care Representative to join our Customer Growth Team – supporting customers through meaningful conversations that improve lives through better hearing.

This is a permanent, full‑time chance working five days per week, Monday to Friday, from 9:00 am to 5:00 pm, plus one shift per fortnight from 12:00 pm to 8:00 pm to support our New Zealand customer base. The role offers a hybrid working environment. After completing the first three months of training and induction, you will be able to work from home one day per fortnight. Following the successful completion of your six‑month probation period, you will have the opportunity to work from home two days per week.





In this role, you’ll:

- Utilise unique tools and campaigns to attract new customers
- Convert enquiries into appointments and ongoing care
- Reconnect with lapsed customers
- Deliver compassionate, high‑quality customer experiences
- Achieve goals in a supportive, high‑performing team

What we're looking for:

- Has a can‑do attitude and strong communication skills
- Likes to win by achieving both individual and team goals
- Thrives in a fast‑paced, target‑driven environment
- Brings resilience, accountability and teamwork
- Has experience in customer service, contact centres, sales or appointment‑based environments

What's in it for you:

- Full onboarding, ongoing training, coaching and personal growth opportunities
- Monthly & quarterly bonuses based on performance
- Fun, friendly and supportive work culture
- Access to exclusive staff perks via MyRewards (discounts, gifts, wellbeing program)
- Career growth in a purpose‑driven company

Ready to grow with us? Apply now and help more people reconnect with the sounds that matter most.

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📌 Customer Care Representative (Unley)
🏢 Audika Australia
📍 Unley