Frequentis is a leading global provider of communication and information systems for control centres tasked with safety-critical operations. The company develops and distributes advanced control centre solutions across multiple sectors: Air Traffic Management (including civil and military air traffic control as well as air defence), Public Safety (supporting police, fire and rescue services, emergency medical response), Public Transport, and Maritime operations (including marine rescue and coast guard).

At Frequentis, we believe our workforce should reflect the rich diversity of the communities we serve. We value inclusive, family-friendly practices as key to building a supportive, high-performing team. We understand that family life can bring varied demands, and we’re committed to helping our people balance these responsibilities with their professional roles.

We are currently seeking a Technical Support Coordinator to join our energetic and collaborative national team. This is a pivotal role across both delivery and support phases, empowering technical teams to meet key project milestones and achieve their objectives. Your contribution will help drive successful outcomes in complex, high-impact initiatives.

Key Responsibilities:

- Coordinate maintenance and repair activities for operational systems and equipment, ensuring timely resolution of issues and effective stakeholder communication.
- Coordinate preventative maintenance schedules, maintenance records, incident logs, and follow-up actions to support operational performance and compliance.
- Maintain accurate asset, configuration, hardware, and software registers, ensuring records remain current and auditable.
- Support document control, change management, and the maintenance of technical manuals, user guides, project documentation, and contractual records.
- Coordinate equipment repairs and Return Material Authorisations (RMAs) with suppliers, customers,



and internal teams, ensuring efficient turnaround times.
- Monitor inventory and spare parts levels, maintain tracking records, prepare quotations, and coordinate procurement and replenishment activities.
- Provide administrative support to the Service Management team, coordinating customer requests, project administration, and ongoing sustainment activities.

Preferred Skills and Experience:

- Experience in supporting the maintenance, repair, and lifecycle management of Communications & IT infrastructure, including servers and networking equipment.
- Experience in coordinating with external vendors for repairs, service agreements, quotations, and equipment replacement.
- Knowledge of IT asset management, inventory control, and hardware/software lifecycle tracking.
- Strong communication and stakeholder management skills.
- Ability to analyse data and prepare reports using Excel, Power BI, or similar tools.
- Familiarity with document control, version management, and compliance processes.
- Experience working within complex and critical communications systems such as Defence or Government environments or supporting Defence ICT systems will be highly regarded.
- Technical qualifications (minimum Diploma level) in Communications, IT Systems or similar.

You don’t need to meet every listed requirement to apply. If your experience aligns closely with most of the criteria, we encourage you to submit your application. We’re focused on your potential, your desire to grow, and the unique strengths you bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from culturally and linguistically diverse backgrounds.

To be eligible for this position, applicants must be Australian citizens and able to obtain and maintain a security clearance. Any offer of employment will be subject to standard pre-employment checks, including a National Police Check.

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📌 Technical Support Coordinator (Queensland)
🏢 Frequentis Australasia
📍 Queensland