Are you an experienced administration professional who loves creating order, delivering exceptional customer service, and keeping a busy business running like clockwork?

We're looking for an Administration Manager to lead the day-to-day administration and customer journey at House Insulation Canberra. This is a pivotal role where you'll oversee the workflow of every job from the initial customer enquiry through to scheduling, invoicing and post-installation follow-up.

If you're highly organised, thrive in a fast-paced environment and enjoy solving problems before they become problems, we'd love to hear from you.

About Us

House Insulation Canberra is one of Canberra's leading insulation specialists, helping homeowners create warmer, more energy-efficient homes.

We're a small, ambitious team with a big reputation for outstanding customer service. We genuinely care about our customers and our people, and we're looking for someone who shares those values.

About the Role

As our Administration Manager, you'll be responsible for ensuring the smooth day-to-day operation of our administration function while delivering an exceptional experience for every customer.

You'll become the operational hub of the business, working closely with our assessors, installation teams, electricians and customers to ensure every job progresses smoothly.

Your responsibilities will include:

- Managing customer enquiries via phone and email
- Scheduling quote appointments and installation jobs




- Coordinating daily work schedules across Canberra
- Managing the end-to-end workflow of jobs
- Preparing and issuing invoices
- Following up outstanding quotes and customer enquiries
- Completing post-installation customer follow-ups
- Maintaining accurate records within our job management system
- Liaising with customers, suppliers and our field team
- Identifying opportunities to improve systems and processes
- Helping ensure every customer receives exceptional service

About You

You'll be someone who enjoys being organised, stays calm under pressure and takes ownership of your work.

You'll ideally have:

- Previous experience in an Administration Manager, Office Manager, Operations Coordinator or Senior Administration role
- Excellent written and verbal communication skills
- Outstanding organisational and time management skills
- Strong scheduling and coordination experience
- The ability to prioritise multiple competing tasks
- High attention to detail
- A proactive, solutions-focused mindset
- Confidence speaking with customers on the phone

Highly Desirable

- Experience using ServiceM8
- Experience working in the trades, construction or home services industry
- Good knowledge of Canberra suburbs and geography

What We Offer

- Flexible working arrangements
- Canberra-based role
- Weekly pay
- A supportive, cooperative team
- The opportunity to make a genuine impact in a growing local business

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📌 Administration Manager (Canberra)
🏢 House Insulation Canberra
📍 Canberra