Southern Cross Care NSW & ACT – Epping NSW

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650

Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed

Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT

Discounted private health insurance

Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program

Annual leave loading

Ongoing Training and Development

Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses

Referral Bonus Program

The Role -Maternity Leave Cover for 6 Months - will be travelling to NSW facilities

Reporting to the Clinical Governance Manager, the Quality Care System Manager sits within the Clinical Governance Team works across a broad network of internal and external stakeholders.

The Quality Care Systems Manager (QCSM) plays a pivotal role in ensuring exceptional quality of care and engagement across designated aged care facilities or home care services.

This position provides leadership and oversight to foster a culture of excellence and innovation, collaborating closely with operational managers and the head office quality and clinical governance team.



Key responsibilities include the development, implementation, and monitoring of quality improvement initiatives, as well as ensuring compliance with regulatory standards.

The QCSM is dedicated to driving continuous enhancement of care practices, ultimately delivering the highest standards of service to residents, clients and their families

Quality Management Systems - Oversight and Compliance

Provide clinical, quality management and continuous improvement advice to Residential Aged Care Managers (Regional Managers, Facility Managers and/or Deputy Facility Managers) and Home Care Managers (Service Advisors and Area Managers).

Complete identified audits as per SCC audit schedule and/or as requested by the head office quality and clinical governance team to confirm adherence with policies and procedures.

Monitor completion of Residential Aged Care Facility or Home Care Services audits as per audit schedule.

Monitor quality indicators across regional facilities, taking corrective and preventative actions as required.

Monitor, analyse, elevate and report on regional quality and clinical audit and indicator results and provide recommendations to Residential Aged Care Managers (Regional Managers, Facility Managers and/or Deputy Facility Managers) and Home Care Managers (Service Advisors and Area Managers).

Monitor completion of PCQIs and ensure strategies are being actioned and measured, particularly in areas of identified non-compliance.

Identify and investigate critical incidents using a systems-based approach to identify contributing factors and develop effective recommendations.

Provide oversight, support and education on effective incident management as required, promoting thorough analysis of all reliable incidents.

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📌 Quality Care System Manager (Parramatta)
🏢 Southern Cross Care (NSW & ACT)
📍 Parramatta