About the role

We are seeking an NDIS Operations Manager to join our team on a full-time basis based in Charlestown, NSW. This is a strategic and operational role that plays a vital part in ensuring the smooth and compliant delivery of our NDIS services. As NDIS Operations Manager, you will oversee the day-to-day operations of our NDIS programs, manage team performance, and drive continuous improvement across all service delivery areas. This role is essential to our mission of providing high-quality, person-centred disability support services.

Key responsibilities

Oversee and manage the operational delivery of NDIS services, ensuring compliance with NDIS legislative requirements, funding agreements, and quality standards

Lead, supervise, and develop the NDIS operations team, fostering a culture of excellence, accountability, and person-centred practice

Monitor service performance through data analysis, quality audits, and feedback mechanisms, identifying areas for improvement and implementing corrective actions

Manage rostering, scheduling, and resource allocation to ensure optimal service delivery and staff utilisation

Ensure accurate and timely NDIS billing, claims processing, and financial management of program budgets

Coordinate communication between clients, families, support coordinators, and internal teams to ensure continuity of care

Develop and implement operational policies and procedures that align with NDIS guidelines and organisational values

Maintain comprehensive reporting and documentation systems, including incident management and participant feedback





Liaise with the NDIA and other stakeholders regarding program delivery, funding, and participant outcomes

Drive quality improvement initiatives and participate in continuous professional development activities

What we're looking for

Relevant qualification in disability services, business management, social work, or a related field

Minimum 3-5 years' experience in NDIS operations, disability services management, or related community services roles

Demonstrated understanding of the NDIS framework, legislative requirements, and quality standards including the NDIS Code of Conduct and Practice Standards

Strong leadership and team management skills with the ability to motivate, develop, and support staff

Excellent organisational and project management abilities, with proficiency in managing multiple priorities and deadlines

Proven experience in financial management, budgeting, and service cost analysis

Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders including participants, families, and agencies

Proficiency with data management systems and rostering software; experience with NDS management systems is advantageous

Sound understanding of person-centred planning and support principles





A commitment to fostering inclusive, safe, and respectful work environments where diversity is valued

Current driver's licence and willingness to travel within the local service area

Working With Children Check (WWCC) and a clear police record

What we offer

Positive Shepherd Support Services is committed to supporting our employees' professional growth and wellbeing. We offer competitive salaries commensurate with experience, comprehensive professional development and training opportunities, and flexible work arrangements where possible to support work-life balance. We provide a supportive and collaborative workplace culture where your contributions are valued and recognised. Additional benefits include superannuation contributions, employee assistance programs, and access to wellbeing initiatives. We are an equal opportunities employer and encourage applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.

About Good Shepherd Support Services

Good Shepherd Support Services is a leading provider of disability and aged care services, committed to delivering person-centred support that transforms lives and enhances wellbeing. We work with individuals to help them achieve their goals and live meaningful, independent lives. Our organisation is built on values of compassion, integrity, and excellence, and we pride ourselves on creating an inclusive and supportive workplace where our team can thrive.

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📌 NDIS Operations Manager (New South Wales)
🏢 Good Shepherd Support Services
📍 New South Wales