Rocket Rehab is seeking an experienced Account Manager to join our dynamic team in North Strathfield, NSW. In this full-time role, you will be responsible for building and maintaining strong relationships with our valued clients, ensuring their needs are met and exceeding their expectations.

What you'll be doing

- Proactively managing a portfolio of key accounts, understanding their unique requirements and delivering tailored solutions
- Serving as the primary point of contact for assigned clients, providing responsive, personalised support
- Identifying opportunities to cross-sell and upsell products and services to existing clients
- Collaborating with internal teams to coordinate the delivery of services and resolve any issues
- Gathering and analysing client feedback to identify areas for improvement and drive customer satisfaction
- Maintaining accurate records and documentation related to client interactions and account management
- Contributing to the development of customer retention strategies and initiatives
- Solid in use of all Microsoft Office programs

What we're looking for

- Degree qualified in occupational therapy, physiotherapy or psychology and other appropriately qualified health profession.
- Minimum 2 years experience as an Account Manager / Customer Relationship Manager in the Workers Compensation or CTP schemes
- Ability to positively influence clients
- Strong knowledge of the Worker’s Compensation and or CTP schemes including Injury Management and associated rehabilitation services
- Proven ability to develop strong working relationships with customers




- Ability to network and extract relevant information regarding the customer to drive account growth and maximise overall customer value
- Demonstrated ability to complete and deliver presentations
- Proven ability to ascertain and understand the needs of clients and match them to Rocket Rehab’s services
- Confidence and willingness to source referrals via customers (e.g. through pilots; screenings)
- Driven, motivated and resilient
- Well organised, tenacious and self-reliant
- Ability to relate well with and positively influence peers within Rocket Rehab, ensuring adequate customer knowledge and excellent results achieved on case work
- Ability to competently, confidentially and professionally manage complaints and feedback appropriately and ensuring required process changes and/or additional training requirements are identified and feedback appropriately to operations

What we offer

- In addition to a competitive salary, we offer a range of benefits such as:
- Opportunities for professional development and career advancement
- Flexible work arrangements 2 days in the office and 3 days WFH
- Lucrative Bonus Structure: Earn up to an additional 20% of your salary
- $2000 per year individual CPD allowance
- Smart phone and laptop provided
- Quarterly social events
- Paid parental leave

About us

Rocket Rehab is a leading provider of innovative rehabilitation services in Australia with a vision to be the #1 provider in NSW, known for redefining the occupational rehabilitation industry. Our mission is to create brighter futures for individuals, and safer workplaces for all. With a strong focus on customer service and a dedicated team of healthcare professionals, we are committed to delivering exceptional outcomes for our clients.

#J-18808-Ljbffr

📌 Account Manager (New South Wales)
🏢 Rocket Rehab
📍 New South Wales