If you are passionate about information technology, we want to talk with you! You will be a key member of the Application Support Team, which strives to provide leading infrastructure support, services, and solutions to our clients across Australia.

In this role, you will leverage your desktop, server and cloud knowledge to work with established internal teams and clients, delivering friendly and reliable client support working with on-premise and cloud solutions. Your work as a Junior Application Support Analyst will focus primarily on providing desktop, server and cloud-based support and implementations and customer service.

You will have the prospect to apply your skills and experience in a dynamic and established SaaS organisation.

The Role

We are looking for a Junior Application Support Analyst. The role is a full-time permanent position and requires the successful candidate to work with our experienced team providing SaaS and managed services support to our clients.

Benefits

- The opportunity to gain valuable experience and work on a diverse range of technologies and environments

- Extensive training in managed services tools and technologies

- Significant earning potential, with competitive base salary

- Training, mentoring & full support, plus Certifications

Responsibilities

Your responsibilities will include:

- Performing troubleshooting and issue resolution for internal and external users for our SaaS applications





- Answering phone calls and responding to support requests

- Performing regular maintenance and upkeep tasks on client systems

- Working collaboratively with the team to deliver high quality, robust and scalable infrastructure solutions

- Acquire knowledge and obtain certification in Windows server technologies, and Cloud technologies, specifically Microsoft 365 and AWS

Skills & Experience

We are looking for:

- Knowledge and experience with troubleshooting SaaS and bespoke applications including understanding of code, e.g. HTML, CSS, JavaScript, T-SQL and C#

- Knowledge and understanding of Windows, Active Directory and Remote Desktop Services

- Knowledge and understanding of virtualised server, shared storage & highly available technologies

- Knowledge and understanding of TCP/IP, Virtual Private Network and client operating systems

- Client support and liaison, with excellent communication skills

- A desire to learn and understand more about how systems work

- Hold or able to obtain a baseline security clearance

Exposure/Experience in the following is highly regarded:

- 1st and 2nd level end user support

- Application support - Knowledge of programming languages and querying databases

- Cloud Administration - working with AWS and Azure

- Networking and systems administration

- Certifications from key vendors - Microsoft, AWS

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📌 Junior Application Support Analyst (Canberra)
🏢 F1 Solutions
📍 Canberra