Overview : Provide project development and support to core business support systems to ensure the successful delivery of projects. Analyse, investigate, build and test to resolve business requirements and processes.

Responsibilities:

- Manage and resolve tasks submitted through the business support ticketing system
- Undertake root cause analysis of issues and either manage the fix or the escalation
- Work as part of the development operations team, sharing knowledge and skills with colleagues
- Effective communication to the rest of the team
- Perform daily, weekly and monthly checks to ensure systems and processes are running as expected

Key aspects of the role

- Code and develop CRM/Billing applications. Ensure that these applications continue to provide the company's business critical processes in line with the business requirements.
- Resolve complex application queries and problems,



demonstrating high standards of service and application specific knowledge to meet business needs to agreed performance levels.
- Analyse business requirements, application functionality and processes. Consult with subject matter experts in the provision of solutions in line with business requirements and agreed targets.

Knowledge & Experience Required

- Minimum 1 year's commercial experience within IT ideally in a Telco environment with an understanding of CRM/Billing systems
- Good analytical and problem-solving skills are essential
- Must possess a valuable understanding of Oracle, TFS, JIRA, Unit Testing, NET, C# and VB with the ability to read and understand complex code

Professional Skills

- Preferably tertiary qualification in a related discipline.

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📌 .NET Developers (New South Wales)
🏢 eTeam
📍 New South Wales