Coral Homes is one of Queensland’s largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia’s eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a robust reputation for delivering on our promises.

With our customers at the heart of everything we do, we continually refine and innovate our home designs to create a stunning collection of homes tailored to modern lifestyles.

Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.

As we grow, we remain committed to recruiting and nurturing passionate, forward-thinking professionals who drive our success into the future.

About the Role

Our Service and Warranty Technical Manager will be responsible for supporting our Service & Warranty Officers from Sunshine Coast to Hervey Bay by overseeing and providing direction on varied maintenance and construction works, with the key responsibilities being:

Manage and mentor Service & Warranty Officers.

Investigate warranty issues and oversee repair works as required.

Manage client escalations and high-level disputes – this may include attending Department of Fair Trading & QBCCinspections.

Undertake weekly workflow meetings with Service & Warranty Officers to ensure all projects are completed in set timeframes.





Providing mentoring and support for Service & Warranty Officers with escalated clients.

Providing technical advice to both Service & Warranty Officers and Service & Warranty Coordinators.

Document and manage the required Schedule of Works for maintenance and warranty jobs.

Ensure all expenditure on jobs is appropriate to the works required.

Ensure all escalated customers are communicated with regularly and professionally.

Report to the Service and Warranty Manager on escalated claims, reoccurring maintenance issues and provide recommendations for improvement.

You must have

Experience in a similar role with a residential building company preferred

An unencumbered drivers' licence as this role will involve a lot of driving

Certificate IV in Building and Construction required

Trade or tertiary qualification in a construction-related discipline or similar e.g. trade qualified carpenter (preferred)

Supervisor or Builders licence required

Sound knowledge of the National Construction Code, Australian Standards, QLD QBCC Standards and Tolerances Guide, Safety regulations and quality assurance systems.

Ability to achieve prompt and professional outcomes for our customers





Ability to maintain a consistent and very high standard of work

Intermediate level in Microsoft Office – Word, Excel, Outlook and data programmes

Strong interpersonal/communication skills, both verbal and written

Must have a high focus on customer satisfaction and problem solving ability

Robust organisational skills with the ability to work to deadlines

Strong focus in Administration, record keeping & attention to detail

Ability to work autonomously as well as provide mentorship to the Service & Warranty Officers

Why work with us?

- Competitive salary package
- Fully maintained company vehicle, laptop and mobile phone
- Corporate Discounts

At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police /criminal background checks, medical, drug, and alcohol testing, and reference checks.

Coral Homes value a diverse team of talented, enthusiastic individuals who foster a culture of inclusion, ensuring everyone has equal opportunities for personal development and growth opportunities.

Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply. All final applicants for this position may be asked to consent to a criminal record check. Each application will be considered on its merits.

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📌 Service and Warranty Technical Manager (Caboolture)
🏢 Coral Homes
📍 Caboolture