As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

That feel-good feeling to help people who need it

Great training and onboarding to the team

Amazing and supportive leaders

Secure a full-time role that is worked during business hours

Responsibilities

Be a primary point of contact (via phone and email) for non-urgent product and service enquiries

Ascertain the nature of client requests and address them accordingly

Process installations of new medical alarm units and devices that are connected to our Emergency Response Centre

Respond to new and current client telephone calls and online enquiries

Provide first-level fault support and troubleshooting to clients experiencing alarm issues

Recommend the most suitable products, explaining how they work to existing and recent clients





Update the client database to ensure that information is correct and general data entry

The successful candidate

Engaging 'people person' with the ability to demonstrate empathy and patience

Proven experience in customer service or sales

Excellent resilience and listening skills

Ability to think on your feet and make decisions

Computer-literate with the ability to pick up new systems quickly

Superb phone manner and attention to detail with written communications

Have a positive, team-player mindset

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

- Above Award pay
- Free onsite gym and coffee machine
- Fun cultural team events and recognition
- Company-paid employee wellbeing counselling, plus perks and discounts
- Training opportunities in a performance for purpose company
- Free parking (onsite and nearby)

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

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📌 Customer Service Consultant (Brisbane)
🏢 Tunstall
📍 Brisbane