Supporter Engagement and Administration Assistant

Feed the Hungry is a faith-driven nonprofit charity committed to feeding the poor and hungry around the world, empowering the church worldwide, and sharing the hope that comes through Jesus Christ. We are dedicated to a vision of a world where people no longer suffer from crippling hunger.

Thanks to the generosity of our supporters, we're able to provide life-changing assistance to vulnerable communities around the world. Our goal is to maximise the resources we can send to the people in need overseas.

We're looking for a compassionate, organised and people-focused Supporter Engagement and Administration Assistant to join our devoted team and become the friendly voice behind our supporter experience to spread the message of faith and hope.

If you enjoy building relationships, thrive on providing exceptional customer service and take pride in getting the details right, we'd love to hear from you.

About the Role

This is a varied role that combines administration, customer service and relationship building.

You’ll play a vital role in ensuring every donation is processed accurately while creating positive experiences for our valued supporters. From speaking with donors over the phone to preparing personalised thank-you messages and maintaining accurate records, you’ll help ensure every supporter feels appreciated and connected to our mission.

Key Responsibilities

- Process donations accurately using our CRM system.
- Issue receipts and maintain supporter records.
- Receive and process donations over the telephone.
- Respond to supporter enquiries with professionalism and compassion.




- Prepare personalised thank-you cards, emails and correspondence.
- Build positive relationships with supporters and identify opportunities to deepen their engagement.
- Assist the wider engagement team with supporter stewardship and retention activities.
- Coordinate incoming mail and donation processing.
- Provide reception and general office administration support.

Ideally you will have:

- Previous experience in a customer service or similar support role.
- Active Christian faith and a commitment to the Christian philosophy, mission and values of Feed the Hungry.
- The confidence, willingness and ability to proactively build rapport with people from all walks of life.
- Outstanding attention to detail and a high level of accuracy.
- Excellent written and verbal communication skills.
- A genuine passion for providing exceptional customer service.
- Solid organisational and time management skills.
- Confidence using Microsoft Office and learning CRM systems.
- A proactive attitude with a willingness to help wherever needed.
- A high level of integrity and confidentiality.

What does it mean to join our team?

As a nonprofit organisation, we offer salary packaging options which will increase your take home pay, and flexibility to our employees. As a team, we are focused and devoted to the singular goal to answer the prayer, "Our father who is in Heaven...Give us today, our daily bread" - Matthew 6:9.

You’ll join a supportive team where your work has genuine purpose, your contribution is valued, and every day provides the prospect to make a meaningful difference.

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📌 Supporter Engagement and Administration Assistant (New South Wales)
🏢 Enrich HR
📍 New South Wales