Townsville Support Solutions is seeking a reliable, patient and professional Casual Disability Support Worker to provide individual support to an older male NDIS participant in Townsville.

The participant is generally pleasant, enjoys humour and values respectful, predictable support relationships. He responds best to workers who are calm, patient, explicit and consistent.

The role includes regular Saturday and Sunday morning and afternoon shifts. Applicants must be available for weekend work and able to commit reliably to an agreed roster.

Key responsibilities

The successful applicant will provide assistance with:

- Showering, drying, dressing, grooming and skin care
- Meal planning, preparation and meal set-up
- Medication prompting and physical assistance
- Grocery shopping and unpacking
- Cleaning, laundry and general household tasks
- Organising household items and reducing clutter
- Basic yard maintenance
- Appointments and community access
- Mobility supervision and falls prevention
- Safe use of personal-care and mobility equipment
- Completing shift notes, incident reports and other required documentation

The participant communicates verbally and can follow directions. At times, he may use blunt, offensive or sexually inappropriate language and may experience paranoia, anxiety or mistrust.

Applicants of all genders must be able to remain calm, maintain professional boundaries and respond appropriately without arguing or becoming confrontational. Workers will be expected to follow behaviour support strategies, risk-management procedures and incident-reporting requirements.





Consistency is essential, as changes to routine, unfamiliar workers or unexpected visits may increase the participant’s anxiety and distrust.

About you

We are looking for someone who is:

- Calm, patient and respectful
- Reliable, punctual and consistent
- Comfortable providing full personal care
- Confident maintaining professional boundaries
- Able to respond appropriately to offensive or inappropriate comments
- Emotionally resilient and able to remain professional in challenging situations
- Able to follow care plans, routines and workplace procedures
- Focused and engaged during shifts
- Willing to limit personal mobile phone use to emergencies and essential work matters
- Available for Saturday and Sunday morning and afternoon shifts

Experience supporting people with psychosocial disability, mobility limitations, personal-care needs or complex behaviours will be highly regarded.

Essential requirements

Applicants must hold, or be willing and eligible to obtain before commencing work:

- NDIS Worker Screening Clearance
- Blue Card, where required
- Current First Aid certificate
- Current CPR certificate
- Completion of the NDIS Worker Orientation Module – Quality, Safety and You
- Current Australian driver licence
- Reliable, registered and appropriately insured vehicle
- Australian working rights

Applicants may also be required to complete training in manual handling, medication assistance, infection control, behaviour support, incident reporting and workplace safety.

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📌 Disability Support Worker (Townsville City)
🏢 Support Solutions Group
📍 Townsville City