We create value for our customers and communities through customised, reliable, and efficient technology solutions. We provide managed IT services, cybersecurity, cloud solutions, and technology support to government, commercial, and individual clients throughout Australia.

Our business is built on strong client relationships, exceptional service, and a commitment to helping organisations get the most from their technology. As we continue to grow, we are looking for a motivated and technically minded Client Relationship Executive to join our team.

This role is ideal for someone with 1-3 years of experience in a customer-facing role who is looking to take the next step in their career within the technology sector.

About the Role

As a Client Relationship Executive, you will be responsible for developing and maintaining strong client relationships while working closely with our technical and leadership teams.

You will become a trusted advisor to our clients, helping them understand technology solutions that improve business outcomes while identifying opportunities to strengthen and grow long-term partnerships.

This role offers a unique opportunity to work with both government and commercial clients across a wide range of industries while building a rewarding career in a growing technology company.

Key Responsibilities

- Build and maintain strong relationships with existing clients.
- Conduct regular client meetings and account reviews.
- Identify opportunities for additional services and technology solutions.
- Follow up and nurture new business opportunities.
- Assist in preparing proposals, quotations, and recommendations.
- Work closely with technical and project teams to ensure successful service delivery.
- Support the onboarding of new clients.
- Maintain accurate customer, project, and opportunity records within the 4wardX management platform.
- Help drive client retention, satisfaction, and business growth.
- Represent the company professionally and deliver exceptional customer experiences.

What We're Looking For

- 1-3 years' experience in a customer-facing role such as customer success, sales, service delivery, client relationship management, business development,



or a similar position.
- Robust communication and relationship-building skills.
- Strong organisational and time management skills.
- Professional presentation and a customer-first attitude.
- Current Australian Driver's Licence.
- Ability to obtain and maintain a Blue Card prior to commencement.
- Ability to obtain and maintain a National Police Check prior to commencement.

Technical Knowledge Required

- Microsoft 365
- Business IT environments
- Cloud technologies
- Cybersecurity fundamentals
- Managed IT Services
- Previous experience within an MSP, IT services, telecommunications, cloud, cybersecurity, or technology-focused organisation will be highly regarded.

Benefits

- Access to company vehicle for client visits and business travel.
- Opportunity to earn new client acquisition bonuses rewarding successful business growth.
- Opportunity for performance-based incentives and recognition programs.
- Direct access to company leadership and the prospect to influence business growth.
- Exposure to both government and commercial clients.
- Ongoing training and professional development opportunities.
- Work alongside experienced technology and business professionals.
- Supportive, collaborative, and growth-focused team culture.
- Modern technology and business systems designed to help you succeed.
- Flexible and varied work environment.
- Be part of a growing company where your contribution genuinely makes an impact.

We are committed to investing in our people and providing genuine opportunities for career progression.

As a growing technology company, we believe in promoting from within wherever possible. This role is designed for someone looking to build a long-term career in the IT industry while developing their client management, commercial, and technology skills.





You will receive mentoring from experienced leaders, exposure to a broad range of clients and technologies, and opportunities to participate in strategic customer engagements, business development initiatives, and professional training.

Depending on your interests, strengths, and performance, future career pathways may include:

- Customer Success Manager
- Service Delivery Manager
- Business Development Manager

As our business continues to grow, you will have the prospect to take on greater responsibility, manage larger customer portfolios, contribute to business strategy, and play a key role in shaping the future success of our clients and our company.

We are looking for someone who wants more than just a job. We are looking for someone who wants to grow with us and build a rewarding long-term career.

Why Join Us?

This is more than just an client relationship position. It is an opportunity to build a long-term career with a growing technology company that values initiative, relationships, customer success, and professional development.

We have developed our own proprietary business management platform, 4wardX, giving you access to the information and tools you need to succeed. By reducing administrative overhead and streamlining processes, you'll spend more time building relationships with clients and identifying opportunities to help them achieve their goals.

We are proud of the long-term relationships we have built with our customers. You'll work with organisations that value trusted advice, strong partnerships, and exceptional service, making this a rewarding opportunity for someone who genuinely enjoys helping clients succeed.

As a growing business, every team member has the opportunity to make a meaningful impact. Your ideas, contributions, and successes will be recognised, and you'll have the chance to help shape the future direction of both our company and our customer relationships.

If you're looking for a role where you can combine your people skills, business acumen, and passion for technology while being rewarded for helping grow the business, we'd love to hear from you.

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📌 Client Relationship Executive (Brisbane)
🏢 ECKOO
📍 Brisbane