About the Role

Lyons Mechanical & Tyres is seeking a reliable, customer-focused Front Desk & Customer Service Support person for reception. This role is central to keeping the day-to-day flow of the workshop running smoothly — from the moment a customer walks in or calls, through to coordinating loan cars, keeping mechanics updated on job status, and making sure nothing falls through the cracks operationally at the front of house. A reliable person in this role directly protects technician time and workshop efficiency — for example, ensuring loan cars are fuelled, clean and ready before a customer collects them, so a mechanic isn't pulled off a job to sort it out.

What We Offer

- A genuine 4-day work week — Monday to Thursday, 7:00am to 5:15pm, with Friday, Saturday and Sunday off every single week
- Uniform provided
- A reliable, established local workshop — servicing the Mansfield community since 1998
- A supportive, close-knit team environment

Key Responsibilities

- Greet customers warmly in person and manage incoming phone calls and email enquiries
- Coordinate service bookings and scheduling in Automation Premium, liaising with mechanics on job progress and timing
- Manage loan car logistics — fuel, cleanliness, availability and handover — so vehicles are ready to go before a customer arrives




- Act as the point of contact between customers and technicians, relaying updates, quotes, and job status clearly and promptly
- Process invoicing and payments, and provide general day-to-day administrative support
- Maintain a tidy, organised and welcoming front desk and customer waiting area
- Support with general office administration, filing, and record-keeping
- Help maintain compliance and safety documentation as required (e.g. equipment and asset records)
- Identify and flag operational gaps early, and proactively problem‑solve to keep the workshop's daily flow uninterrupted

What We're Looking For

- Strong customer service and communication skills
- Highly organised, reliable, and comfortable managing multiple moving parts at once
- Proactive — able to anticipate issues (like a loan car needing fuel) before they become a problem
- Confident using booking/scheduling and office software; workshop management software experience is a plus
- A team player who works well alongside both front‑of‑house and workshop staff
- Prior experience in automotive, trade, or a similar front-desk/reception environment is highly regarded but not essential

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📌 Front Desk & Customer Service Support (4-Day Work Week, Mon - Thur) (Queensland)
🏢 lyons mechanical
📍 Queensland