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Private Patient Liaison Officer - Transactional Services
• Ongoing, part-time role – 60.8 hours per fortnight, 4 days per week
• Parkville location, with multiple public transport options available
• Up to $67,194 (prorated for part time) + salary packaging + super + 5 weeks annual leave

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

About the role
Reporting to Finance's Transactional Services Manager, the successful candidate will be responsible for the identification of patients with health insurance policies, maximising private patient participation as well as working in the development and update of accounts receivable procedures, process and documentation. The successful candidate will have a keen attention to detail as the identification and resolution of potential and actual workflow obstructions is also required.
This position will mainly be responsible for:
• Responsible for the identification of patients with PHI and maximisation of Private Patients participation.
• Ensure all documentation pertaining to Election and Claiming is accurately completed for processing by the Revenue Services Officers.
• Process Medicare Ineligible patients’ enquiries.

About you
You will have excellent written and verbal communication skills, with highly developed customer service skills.
You'll bring with you:
• Skilled in the use of the following Microsoft products: Word and Excel.
• Familiarity with hospital Patient Management systems – (iPM)
• Work well is a sensitive/stressful environment
• Effective time management skills

Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists




• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading & purchased leave options
• Flexible, hybrid working practices

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applications Close: 11:59PM Monday 17 August 2026

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Position Summary

Identify patients booked for admission who have declared Health Insurance policies:

- Inform these patients of the Public Hospital Election procedures;
- Where patients elect to be Private, provide them with the necessary documentation for completion;
- Liaise with all Admission areas to ensure all appropriate patients are contacted prior to or as soon as possible after admission;
- Ensure all documentation pertaining to Election and Claiming is accurately completed for processing by the Revenue Services Officers;
- Assist insured patients in assessing their level of Health Insurance Cover;
- Process Medicare Ineligible patients enquiries; and
- Assist in obtaining relevant Insurance, Costing and Out of Pocket payments for Medicare Ineligible patients.

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector)



(Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

HS1

Immunisation Category C

Key Relationships

Internal

- Private Patient Billing Manager
- Revenue Services Team Leader
- Revenue Services team members
- Finance Department staff
- Peter Mac staff members

External

- Patients and their families, Medicare, Health Funds

Skills

- Highly developed Customer Service Skills
- Skilled in the use of the following Microsoft products: Word and Excel.
- Familiarity with hospital Patient Management systems – (iPM)
- Work well is a sensitive/stressful environment
- Can work independently/unsupervised
- Outcomes focused
- Team player
- Dedicated to provision of high quality work
- Passionate about continuous improvement

Key Accountabilities

- Responsibility for the identification of patients with Health Insurance policies
- 100% of Eligibility checks done within 3 days of admission

- Maximisation of Private Patient participation

- Maintain the private election percentage at 88% per month
- Maintain patients with private health insurance at 35%

- Participation in the development and update of Accounts Receivable procedures and processes and documentation.

- Assist in providing recommendations for process improvements on an ongoing basis.

- Identification and resolution of potential and/or actual workflow obstructions.

- Assist in providing recommendations for process improvements on an ongoing basis.

- Other Revenue Services duties as specified by manager

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Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

Why work for Peter Mac

- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff perks include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.

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📌 Private Patient Liaison Officer (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne